Full Time
Selangor
Responsible for gathering, analyzing, and translating business and software
requirements into well-structured technical documentation. This role ensures alignment between business
stakeholders and the development team by producing high-quality Software Requirements Specifications
(SRS) and Software Design Documents (SDD). As a key liaison, this individual contributes to project
planning & management, user experience mock-ups, and system validation via User Acceptance Testing
(UAT), driving the delivery of REDtone’s innovative software solutions.
Duties and responsibilities
- Stakeholder Engagement and Requirements Gathering: Facilitate requirement-gathering sessions (interviews, workshops, surveys) with internal and external stakeholders. Understand and document business objectives and user needs.
- Analyze and Validate Requirements: Perform gap analysis, feasibility studies, and impact assessments to ensure clarity, consistency, and completeness of business and functional requirements.
- Prepare SRS and SDD Documents: Develop high-quality Software Requirements Specifications (SRS) and Software Design Documents (SDD) that align with technical and business expectations.
- Bridge Between Business and Development Teams: Act as a liaison to ensure mutual understanding between non-technical stakeholders and technical teams, translating business needs into system functionality.
- Develop Mockups and User Flows: Create wireframes, screen mockups, and user flow diagrams to visualize system design and user interactions, ensuring alignment with stakeholder expectations.
- Support Agile Project Delivery: Participate in Agile ceremonies such as sprint planning & management, stand-ups, retrospectives, and backlog grooming to maintain project momentum and clarity.
- Manage User Acceptance Testing (UAT): Design UAT test cases, plan and coordinate execution with business users, log defects, and ensure final product meets acceptance criteria.
- Ensure Compliance and Quality: Enforce adherence to documentation standards, project governance frameworks, and software quality benchmarks.
- Drive Continuous Improvement: Identify opportunities to improve analysis processes, tools, and templates, and implement best practices across the business analysis function.
- Education: Bachelor's degree in Computer Science, Software Engineering, or related field.
- Experience: Minimum 2 years of experience as a Business Analyst
- Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
- Jira
- SRS/SDD Tools (http://diagrams.net/)
- Data modeling tools (e.g., MySQL Workbench)
- Understanding of relational databases and query design
- Familiarity with HTML and UI/UX wireframing tools
Job Features
Responsible for gathering, analyzing, and translating business and software requirements into well-structured technical documentation. This role ensures alignment between business stakeholders and the...
Contract
Selangor
To assist in managing & processing daily incoming invoices, ensuring timely & accurate payments to vendors
Duties and responsibilities
- Review and verify invoices and check requests for accuracy and proper approval.
- Enter and upload invoices into the accounting system.
- Match invoices to purchase orders and receipts.
- Prepare and process electronic transfers and payments.
- Reconcile accounts payable transactions and resolve discrepancies.
- Monitor accounts to ensure payments are up-to-date.
- Research and resolve invoice and payment issues with vendors.
- Maintain vendor records and respond to inquiries in a professional manner.
- Assist in month-end closing by preparing AP reports and accruals.
- Ensure compliance with internal controls and company policies.
- Support audits by providing required documentation.
- Update and prepare daily, monthly & quarterly reporting ( such as daily cash flow, E-invoice, RRPT, ESG report, etc)
- Assist on Ad Hoc task upon request by management
- Degree Holder in accounting/finance/Business Admin is preferred.
- Minimum 1 years of work experience in the same field is
- Proficient in Microsoft Excel and Office
- Required language(s): English and Bahasa Malaysia.
- Attentive to details, neat and meticulous.
- Good interpersonal, communication, analytical and problem-solving
- Able to multi-task and able to cope with pressure to meet
- Self-initiative, drive and able to work
- Familiar with SAP accounting system is preferred
Job Features
To assist in managing & processing daily incoming invoices, ensuring timely & accurate payments to vendors Duties and responsibilities Review and verify invoices and check requests for accurac...
Full Time
Selangor
Pre-Sales Engineer is responsible for providing technical solutions and guidance during the pre-sales process by identifying customer technical and business requirements, including cybersecurity needs, prior to designing a solution. The role involves consulting with technical teams about solution capabilities, security considerations, and compliance requirements, while supporting business sales teams, account managers, and partners on proposal activities.
He/She is the main key person in the project and is responsible for coordinating between internal and external stakeholders.
The candidate is to ensure project is on track, report risk, status, issues, mitigation and feasible within the budget.
Duties and responsibilities
- Work closely with customers to understand users’ requirements in providing pre-sales technical consultancy that include cybersecurity, data networking, internet, data centre solution and value-added services.
- Act as main liaison between the professional services division and sales team.
- Creating and calculating client’s costs.
- Create and deliver technical proposal and documentation that can address customer requirement and caters for high performance, scalability and high availability.
- Making technical presentations and demonstrating how a product meets client needs.
- Developing long term relationship with clients through managing and interpreting their requirements
- Responsible for managing end-to-end RFI/RFP processes, including requirement analysis, proposal preparation, solution design, and documentation submission.
- Collaborated with cross-functional teams (sales, technical, legal, finance) to ensure accurate, competitive, and timely responses aligned with customer expectations and business goals.
- Reviewed customer requirements and developed customized solutions and proposals to meet technical and commercial needs.
- Ensured compliance with tender specifications, company policies, and industry standards.
- Participated in clarification sessions, proposal defense, and post-submission negotiations with clients and stakeholders.
- Liaise and coordinate with consultant and contractors on project status, timeline and monitor project progress.
- Effectively communicate project expectations to stakeholders in a timely and clear manner.
- Assist the Manager in terms of documentations and other reporting work.
- Identify and manage project dependencies and critical paths.
- Develop best practices and tools for project execution.
- You must possess at least Degree in Telecommunication/Engineering/IT or equivalent
- At least 3 to 5 years of working experience
- Able to work independently with minimal supervision
- Excellent interpersonal, presentation and project management skills
- Good command of both English and Malay (written and verbal)
- A fast learner and constantly research on new technologies
- Team player with strong analytical skill and positive work attitude
- Experience in Telecommunication/Cybersecurity/System Integrator & with knowledge in project management.
- Good knowledge and hands on in network
- Good in soft skill
- Good in English and Malay.
- Familiar with Telecommunications industry latest trend
- Strong networking and technical background
Job Features
Pre-Sales Engineer is responsible for providing technical solutions and guidance during the pre-sales process by identifying customer technical and business requirements, including cybersecurity needs...
Protege
Selangor
You will help customers by solving technical problems and providing timely support. You will also
analyze data and prepare monthly reports to be shared with clients, helping them understand
service performance and improvements. Good communication skills and a basic understanding of
our products are important for this role
Duties and responsibilities
- Provide technical support to customers through phone, email, or chat.
- Perform remote troubleshooting using diagnostic tools and relevant questions to identify technical issues.
- Escalate unresolved issues to the appropriate support personnel when necessary.
- Update and follow up on customer status and information promptly, in line with company guidelines.
- Collaborate with internal teams and departments to resolve customer inquiries and complaints effectively.
- Analyze and compile data related to customer interactions, technical issues, and support performance.
- Prepare clear and concise reports based on collected data to support service improvement initiatives.
- Contribute to continuous service improvement by taking on additional tasks and assignments within the operations department, as required.
- A Bachelor’s Degree in IT, Computer Science, or a related field. (Fresh graduates are encouraged to apply)
- Strong communication skills, both verbal and written, in a professional setting.
- Self-motivated, goal-oriented, and demonstrates a strong “can-do” attitude.
- Able to interact professionally with clients, regulatory authorities, and business partners.
- Capable of working independently as well as collaboratively within a team.
- Willing to work on a rotational shift schedule.
Job Features
You will help customers by solving technical problems and providing timely support. You will also analyze data and prepare monthly reports to be shared with clients, helping them understand service pe...
Full Time
Selangor
An IoT Software Lead is responsible for spearheading the development and implementation of Internet of Things (IoT) software solutions. This role involves managing software projects, overseeing the integration of hardware and software, and leading a team of developers and engineers to create innovative IoT applications. The IoT Software Lead collaborates with cross-functional teams, including hardware engineers, data scientists, and product managers, to deliver end-to-end IoT systems that address business needs and improve operational efficiency.
Duties and responsibilities
- Project Leadership: Lead the design, development, and deployment of IoT software solutions, ensuring timely delivery and adherence to quality standards.
- Architecture Design: Develop scalable and secure IoT architectures, including edge computing, cloud integration, and data flow management.
- Team Management: Guide and mentor software development teams, providing technical direction and fostering innovation.
- Integration: Ensure seamless integration of software with IoT devices, hardware components, and cloud platforms.
- Collaboration: Work closely with stakeholders to gather requirements, define project goals, and align solutions with business objectives.
- Performance Optimization: Analyze system performance, debug issues, and implement enhancements to improve efficiency and reliability.
- Security: Implement robust security measures to protect IoT systems from vulnerabilities and threats.
- Emerging Technologies: Stay updated on the latest IoT technologies, trends, and standards to integrate into the development lifecycle.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 3-5 years of working experience in development and support of software systems.
- Technical Expertise: Proficiency in programming languages like Python, Java, C++, or Node.js, and familiarity with IoT protocols such as Modbus, TCP/IP, MQTT, CoAP, and HTTP.
- IoT Platforms: Experience with IoT platforms like AWS IoT, Azure IoT, or Google Cloud IoT.
- Linux Platforms: Proficient in Linux client-server environments.
- System Integration: Knowledge of integrating IoT devices with cloud infrastructure, databases, and APIs.
- Security Knowledge: Understanding of IoT security best practices, including encryption, authentication, and secure communication.
- Project Management: Strong leadership and project management skills, with experience in Agile or Scrum methodologies.
- Problem-Solving: Analytical thinking and the ability to troubleshoot complex IoT systems.
- Communication: Excellent interpersonal and communication skills to collaborate with diverse teams and stakeholders.
Job Features
An IoT Software Lead is responsible for spearheading the development and implementation of Internet of Things (IoT) software solutions. This role involves managing software projects, overseeing the in...
Full Time
Selangor
A DevOps Engineer with QA, Testing, and Linux Expertise combines the principles of DevOps with strong quality assurance practices and in-depth knowledge of Linux systems. This role is responsible for automating deployment pipelines, integrating comprehensive testing frameworks, and managing Linux-based infrastructures. With a focus on continuous improvement and system reliability, the engineer ensures the delivery of secure, high-quality, and scalable software solutions.
Duties and responsibilities
DevOps Responsibilities:
- CI/CD Pipeline Management: Design, implement, and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools like Jenkins, GitLab CI/CD.
- Infrastructure as Code (IaC): Develop and manage repeatable, version-controlled infrastructure using tools like Ansible.
- Cloud and Linux Systems: Deploy and manage applications on cloud platforms and Linux-based environments.
- Containerization: Implement and manage containerized applications using Docker.
- Monitoring and Logging: Set up monitoring and observability tools (e.g., Prometheus, Grafana) for performance tracking and issue resolution.
- Linux Server Management: Configure, optimize, and troubleshoot Linux systems, ensuring security, performance, and availability.
- Automated Testing: Develop and integrate automated testing frameworks (e.g., Selenium, JUnit, TestNG, or Cypress) into DevOps workflows.
- Performance and Load Testing: Conduct load testing using tools like JMeter to ensure system reliability under stress.
- Security Testing: Implement security testing practices, including vulnerability scanning and penetration testing.
- Test Environment Management: Manage test environments that mirror production setups.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 0-2 years of working experience in development and support of software systems.
- Experience with Linux systems, particularly Debian-based distributions (e.g., Ubuntu).
- Proficiency in scripting and automation using Bash, Python, or similar tools.
- Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD).
- Familiarity with containerization (e.g., Docker).
- Knowledge of testing frameworks and tools (Selenium, Appium, JMeter, etc.).
- Strong understanding of integrating tests into CI/CD pipelines.
- Familiarity with defect tracking and test management tools (e.g., JIRA).
- Linux Administration: Proficiency in managing Linux servers, including package management, system updates, and performance tuning.
- Security Awareness: Experience in Linux security best practices, such as firewall configuration, secure shell management, and auditing.
- Problem-Solving: Strong analytical and troubleshooting skills for Linux and multi-platform environments.
- Collaboration: Ability to work with cross-functional teams, including developers, QA, and operations.
Job Features
A DevOps Engineer with QA, Testing, and Linux Expertise combines the principles of DevOps with strong quality assurance practices and in-depth knowledge of Linux systems. This role is responsible for ...
Full Time
Selangor
The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to understand their business needs, utilizing the CRM platform’s functionalities, and overseeing the project lifecycle to ensure timely delivery and successful implementation. The role also requires regular communication with the CRM development team in China to resolve any technical issues and ensure alignment. A strong combination of technical expertise, project management skills, and cross-cultural communication is essential.
Duties and responsibilities
1. Solution Design & Architecture:
- Analyze customer needs and design tailored solutions using the CRM platform’s B2B and B2C functionalities.
- Provide technical consultation and validate solutions through PoCs and feasibility assessments.
- Define project scope, create detailed plans, allocate resources, and manage timelines and budgets.
- Oversee project execution, tracking progress, managing risks, and ensuring timely delivery.
- Serve as the primary technical contact, gathering requirements, presenting solutions, and maintaining communication.
- Provide post-implementation support to ensure customer satisfaction.
- Work closely with the technical team to ensure smooth implementation and customization of solutions.
- Collaborate with cross-functional teams (development, QA, sales) to meet customer requirements.
- Lead the customization and integration of CRM solutions to meet specific client needs.
- Deliver customer training and create technical documentation for smooth handover and support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Project management certification (e.g., PMP, PRINCE2) is a plus.
- Experience working with CRM systems, particularly B2B and B2C platforms, is preferred.
- Proven ability to manage projects from initiation to completion, ensuring timely and within-budget delivery.
- Ability to communicate effectively with the CRM development team in China on technical matters.
- Proficiency in designing and implementing scalable solutions using CRM platforms.
- Strong understanding of system integrations, APIs, web services, and databases.
- Familiarity with cloud services and infrastructure.
- Knowledge of project management methodologies (Agile).
- Experience using project management tools for planning and tracking progress.
- Prior experience as a Solution Architect or in a similar technical role.
- Experience working in cross-functional teams and collaborating closely with technical staff.
- Excellent communication and presentation skills for engaging with both technical and nontechnical stakeholders.
- Strong leadership and collaboration skills, with experience working closely with technical teams and customers.
- Strong problem-solving skills with the ability to adapt solutions to meet evolving customer needs.
- Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
Job Features
The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to...
Full Time
Johor, Selangor
This incumbent in this role will be responsible for seeking new business opportunities, prospect, engage and convert new customers.
Duties and responsibilities
- Responsible for driving business and achieving sales targets to contribute to company's growth.
- Develop and establish a strong rapport with the assigned market/industry. Identify & formulate ideas to bring value to targeted industries with our solution.
- Establish new relationship with industry enterprises to generate additional sales opportunities.
- Gather business intelligence within the marketplace to improve the company's position, and to develop innovative solutions that can take market leadership
- Work cross functionally with a variety of business leaders throughout the company, includes Sales team, product sales, pre-sale, and sales operations.
- Prepare and deliver presentation and value-based proposals to customers.
- Managing, coaching, and guiding sales team.
- Bachelor’s degree in business, marketing or sales related area or the equivalent in training and experience
- Minimum 5 years’ working experience in sales or marketing of which 3 years must be in managerial position
- Dynamic personality with problem solving capabilities who able to work independently and take on challenges.
- Passion for the use of digital technology for business transformation for clients
- Possess reach to peers (marketing) in targeted industries.
- Strong customer engagement ability, excellent in communication and presentation skills, flexible, highly committed, and result oriente
- Good command of English, both verbal and written
Job Features
This incumbent in this role will be responsible for seeking new business opportunities, prospect, engage and convert new customers. Duties and responsibilities Responsible for driving business ...
Internship
Selangor
The intern is responsible to perform analysis, design and coding of functional requirements specifications of applications.
Duties and responsibilities
- Design and architect complex enterprise level application to support company operation and business growth.
- Develop and code business applications, multi-tiered web and client server applications using PHP,MySQL, MVC, node.js, Python, JQuery, HTML5 at Linux platform.
- Provides technical expertise to maintain environments and troubleshoot issues with software delivery.
- Technical design, mentoring and implementation of best practices and processes.
- Passionate about great technologies, especially open source
- Understand business needs and know how to create the tools to manage the
Job Features
The intern is responsible to perform analysis, design and coding of functional requirements specifications of applications. Duties and responsibilities Design and architect complex enterprise level ap...
Full Time
Selangor
Duties and responsibilities
- Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
- Follow up on overdue invoices by telephone, email and letter within agreed timescales. Maintain accurate records of all follow up activities in the Reminder System and Billing System.
- Ensuring personal targets are achieved within specified target times.
- Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
- Coordinate with other parties to rectify problems that cause the delay of payment. Escalate any dispute or payment problem to respective sales personnel without delay. Resolve customers’ complaints in billing discrepancy within 3 working days.
- Identify changes in customer payment patterns and propose action to avert indebtedness.
- Identify and highlight potential debt exposures, credit issues and recommend corrective action.
- Recommend suspension of service to delinquent accounts in accordance with the company guideline.
- Prepare and submit the contra, refund, and adjustment.
- Undertake complex reconciliations, and compiles documentation for legal action.
- Provide back up support and assist with the daily functions of the Credit Control Department including data entry.
- Undertake special assignment, additional duties and responsibilities as and when necessary.
- Diploma or Degree Holder.
- At least 2 years of credit control and collection experience.
- Proficient in Microsoft Office applications.
- Good communication skills and command of English – written and spoken.
- Good time management in achieving targets and meeting deadlines.
- Good interpersonal, negotiation and problem-solving skills.
- Attentive to details, neat and meticulous.
- Self-initiative, drive and able to work independently.
- Able to start work immediately.
Job Features
Duties and responsibilities Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on ...
Protege
Selangor
We are looking for Protege with good technical in supporting and maintaining REDtone services. You are responsible to implement best practices, automate tasks and to ensure uninterrupted network/system services. You will be working closely with other operations teams to facilitate network delivery
Protege Infra also needs to do documentation and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Communications services to government agencies.
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree
Benefits
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
We are looking for Protege with good technical in supporting and maintaining REDtone services. You are responsible to implement best practices, automate tasks and to ensure uninterrupted network/syste...
Full Time
Selangor
The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This includes ensuring seamless data flow, functionality, and consistency across all systems. The role demands hands-on coding, technical problem-solving, and a proactive approach to seeking information and resolving integration challenges.
Duties and responsibilities
- CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
- Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
- AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
- Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
- System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
- Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
- Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
- Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
- Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
- Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 0-2 years of working experience in development and support of software systems.
- Technical Skills:
- Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
- Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
- Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.
- CRM, CDP, and Omni-Channel Systems:
- Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.
- Analytical and Problem-Solving Skills:
- Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
- Experience in data analysis and the ability to interpret and work with complex datasets is a plus.
- Adaptability and Learning Mindset:
- Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
- Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.
- Project and Internship Experience:
- Relevant academic or professional experience in software development, system integration, or data management is highly valued.
- Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.
- Fresh Graduates Welcome:
- Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.
Job Features
The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This ...
Protege
Selangor
Job Features
Protege PMO needs to do minute meeting and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Comm...
Protege
Selangor
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree in any discipline.
Benefits:
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and ...
Internship
Selangor
Create videos and graphic for use on the digital platforms and support marketing communications.
Duties and responsibilities
- Support in creating and editing graphics and other digital visual content
- Support in sourcing and developing new content material for internal and external use
- Organize photo/video/audio using the existing filing system and ensure back up of all REDtone’s content assets
- Support in drafting and implementing social media strategy and play an active role to drive traffic and increase engagement
- Undergraduate of Multimedia
- No working experience needed but must have the skills and knowledge of multimedia and digital marketing.
Job Features
Create videos and graphic for use on the digital platforms and support marketing communications. Duties and responsibilities Support in creating and editing graphics and other digital visual co...