- Lead and manage a team of four Resident Engineers.
- Oversee end-user support, service desk operations, and ICT asset management.
- Ensure compliance with backup, restore, disaster recovery, and security protocols.
- Monitor and report on service delivery performance and customer satisfaction.
- Coordinate with vendors and internal stakeholders to resolve escalated issues.
- Drive continuous improvement initiatives and implement best practices.
- Ensure documentation, change management, and knowledge base are up to date.
- Provide strategic input on ICT infrastructure and service enhancements.
- Diploma or Bachelor’s degree in IT, Computer Science, or related field.
- 7+ years of experience in ICT support and service delivery management.
- Strong leadership, communication, stakeholder management, and excellent problem-solving skills.
- Familiarity with ITIL practices and service management tools.
- Strong knowledge of below technologies:
- Managing backup, network, and security operations.
- Virtualization, storage, and network technologies.
- Monitoring tools, backup systems, and security protocols.
- Local and wide area networks, routers, switches, and firewalls
Job Features
The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals...
- Provide advanced technical support for servers, storage, network, and security systems.
- Lead incident resolution, root cause analysis, and preventive maintenance.
- Manage data center operations, including cabling, UPS, and environmental controls.
- Ensure compliance with backup, disaster recovery, and security standards.
- Support project implementation and technical consultancy tasks.
- Maintain accurate documentation and asset registers.
- Mentor junior engineers and ensure knowledge transfer.
- Diploma or degree in IT, Networking, or related field.
- 5+ years of experience in ICT infrastructure support.
- Strong knowledge of virtualization, storage, and network technologies.
- Experience with monitoring tools, backup systems, and security protocols.
- Excellent problem-solving and communication skills.
- Knowledge of local and wide area networks.
- Understanding of network hardware like routers, switches, and firewalls will be an additional advantage
Job Features
The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This ...
- Work closely with customers to understand users’ requirements in providing pre-sales technical consultancy that include cybersecurity, data networking, internet, data centre solution and value-added services.
- Act as main liaison between the professional services division and sales team.
- Creating and calculating client’s costs.
- Create and deliver technical proposal and documentation that can address customer requirement and caters for high performance, scalability and high availability.
- Making technical presentations and demonstrating how a product meets client needs.
- Developing long term relationship with clients through managing and interpreting their requirements
- Responsible for managing end-to-end RFI/RFP processes, including requirement analysis, proposal preparation, solution design, and documentation submission.
- Collaborated with cross-functional teams (sales, technical, legal, finance) to ensure accurate, competitive, and timely responses aligned with customer expectations and business goals.
- Reviewed customer requirements and developed customized solutions and proposals to meet technical and commercial needs.
- Ensured compliance with tender specifications, company policies, and industry standards.
- Participated in clarification sessions, proposal defense, and post-submission negotiations with clients and stakeholders.
- Liaise and coordinate with consultant and contractors on project status, timeline and monitor project progress.
- Effectively communicate project expectations to stakeholders in a timely and clear manner.
- Assist the Manager in terms of documentations and other reporting work.
- Identify and manage project dependencies and critical paths.
- Develop best practices and tools for project execution.
- You must possess at least Degree in Telecommunication/Engineering/IT or equivalent
- At least 3 to 5 years of working experience
- Able to work independently with minimal supervision
- Excellent interpersonal, presentation and project management skills
- Good command of both English and Malay (written and verbal)
- A fast learner and constantly research on new technologies
- Team player with strong analytical skill and positive work attitude
- Experience in Telecommunication/Cybersecurity/System Integrator & with knowledge in project management.
- Good knowledge and hands on in network
- Good in soft skill
- Good in English and Malay.
- Familiar with Telecommunications industry latest trend
- Strong networking and technical background
Job Features
Pre-Sales Engineer is responsible for providing technical solutions and guidance during the pre-sales process by identifying customer technical and business requirements, including cybersecurity needs...
- Lead and Manage Business Analyst Team: Supervise and mentor a team of business analysts to ensure high-quality delivery of requirements documentation and stakeholder engagement. Monitor performance and support career development.
- Stakeholder Engagement and Requirements Gathering: Facilitate requirement-gathering sessions (interviews, workshops, surveys) with internal and external stakeholders. Understand and document business objectives and user needs.
- Analyze and Validate Requirements: Perform gap analysis, feasibility studies, and impact assessments to ensure clarity, consistency, and completeness of business and functional requirements.
- Prepare SRS and SDD Documents: Develop high-quality Software Requirements Specifications (SRS) and Software Design Documents (SDD) that align with technical and business expectations.
- Bridge Between Business and Development Teams: Act as a liaison to ensure mutual understanding between non-technical stakeholders and technical teams, translating business needs into system functionality.
- Develop Mockups and User Flows: Create wireframes, screen mockups, and user flow diagrams to visualize system design and user interactions, ensuring alignment with stakeholder expectations.
- Support Agile Project Delivery: Participate in Agile ceremonies such as sprint planning, stand-ups, retrospectives, and backlog grooming to maintain project momentum and clarity.
- Manage User Acceptance Testing (UAT): Design UAT test cases, plan and coordinate execution with business users, log defects, and ensure final product meets acceptance criteria.
- Ensure Compliance and Quality: Enforce adherence to documentation standards, project governance frameworks, and software quality benchmarks.
- Drive Continuous Improvement: Identify opportunities to improve analysis processes, tools, and templates, and implement best practices across the business analysis function.
- Education: Bachelor's degree in Computer Science, Software Engineering, or related field.
- Experience: Minimum 5 years of experience as a Business Analyst, with at least 2 years in a managerial or lead role.
- Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
- Jira
- SRS/SDD Tools (http://diagrams.net/)
- Data modeling tools (e.g., MySQL Workbench)
- Understanding of relational databases and query design
- Familiarity with HTML and UI/UX wireframing tools
Job Features
The Business Analyst Manager leads a team of business analysts within the R&D department, responsible for gathering, analyzing, and translating business and software requirements into well-structu...
- Manages team business operation and daily activities
- Prepare sales report to Superior and assist superior to monitor sales activities in Consumer & Wholesales team
- Provide daily general administrative support to ensure the smooth running of day-to day office and business operations activities
- Organize, develop and maintain proper filing system
- Drafting business letter, memos, and confidential documents in timely manner
- Sorting and distributing email, correspondence memos, letters, faxes and forms
- Liaise with internal department and customers on related administrative matters
- Responsible of data entry for customer’s application
- Perform outgoing phone calls to assist customer as needed
- Preparing & issuing of quotation, DOs, Invoices, POs, faxing, photocopy and scanning
- Handle client’s complaints/disputes in a professional manner
- Any ad-hoc duties assigned by the Management from time to time
- Candidate must possess at least a Diploma, Advance/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field
- At least 2 year(s) of working experience in administrative
- Required language: English, Mandarin and Bahasa Malaysia
- Responsible, meticulous and possess good working attitude and able to work independently
- Proven experience as an administrative assistant, virtual assistant or office admin assistant
- The ability to multitask effectively
- Excellent analytical, problem-solving, and organisational skill
- Strong written and verbal communication skill
- Proficient in all Microsoft Office applications
Job Features
The Business Support Executive provides essential administrative and operational support to ensure efficient business functions. Key responsibilities include preparing sales reports, managing document...
- Provide technical support to customers through phone, email, or chat.
- Perform remote troubleshooting using diagnostic tools and relevant questions to identify technical issues.
- Escalate unresolved issues to the appropriate support personnel when necessary.
- Update and follow up on customer status and information promptly, in line with company guidelines.
- Collaborate with internal teams and departments to resolve customer inquiries and complaints effectively.
- Analyze and compile data related to customer interactions, technical issues, and support performance.
- Prepare clear and concise reports based on collected data to support service improvement initiatives.
- Contribute to continuous service improvement by taking on additional tasks and assignments within the operations department, as required.
- A Bachelor’s Degree in IT, Computer Science, or a related field. (Fresh graduates are encouraged to apply)
- Strong communication skills, both verbal and written, in a professional setting.
- Self-motivated, goal-oriented, and demonstrates a strong “can-do” attitude.
- Able to interact professionally with clients, regulatory authorities, and business partners.
- Capable of working independently as well as collaboratively within a team.
- Willing to work on a rotational shift schedule.
Job Features
You will help customers by solving technical problems and providing timely support. You will also analyze data and prepare monthly reports to be shared with clients, helping them understand service pe...
- Project Leadership: Lead the design, development, and deployment of IoT software solutions, ensuring timely delivery and adherence to quality standards.
- Architecture Design: Develop scalable and secure IoT architectures, including edge computing, cloud integration, and data flow management.
- Team Management: Guide and mentor software development teams, providing technical direction and fostering innovation.
- Integration: Ensure seamless integration of software with IoT devices, hardware components, and cloud platforms.
- Collaboration: Work closely with stakeholders to gather requirements, define project goals, and align solutions with business objectives.
- Performance Optimization: Analyze system performance, debug issues, and implement enhancements to improve efficiency and reliability.
- Security: Implement robust security measures to protect IoT systems from vulnerabilities and threats.
- Emerging Technologies: Stay updated on the latest IoT technologies, trends, and standards to integrate into the development lifecycle.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 3-5 years of working experience in development and support of software systems.
- Technical Expertise: Proficiency in programming languages like Python, Java, C++, or Node.js, and familiarity with IoT protocols such as Modbus, TCP/IP, MQTT, CoAP, and HTTP.
- IoT Platforms: Experience with IoT platforms like AWS IoT, Azure IoT, or Google Cloud IoT.
- Linux Platforms: Proficient in Linux client-server environments.
- System Integration: Knowledge of integrating IoT devices with cloud infrastructure, databases, and APIs.
- Security Knowledge: Understanding of IoT security best practices, including encryption, authentication, and secure communication.
- Project Management: Strong leadership and project management skills, with experience in Agile or Scrum methodologies.
- Problem-Solving: Analytical thinking and the ability to troubleshoot complex IoT systems.
- Communication: Excellent interpersonal and communication skills to collaborate with diverse teams and stakeholders.
Job Features
An IoT Software Lead is responsible for spearheading the development and implementation of Internet of Things (IoT) software solutions. This role involves managing software projects, overseeing the in...
- CI/CD Pipeline Management: Design, implement, and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools like Jenkins, GitLab CI/CD.
- Infrastructure as Code (IaC): Develop and manage repeatable, version-controlled infrastructure using tools like Ansible.
- Cloud and Linux Systems: Deploy and manage applications on cloud platforms and Linux-based environments.
- Containerization: Implement and manage containerized applications using Docker.
- Monitoring and Logging: Set up monitoring and observability tools (e.g., Prometheus, Grafana) for performance tracking and issue resolution.
- Linux Server Management: Configure, optimize, and troubleshoot Linux systems, ensuring security, performance, and availability.
- Automated Testing: Develop and integrate automated testing frameworks (e.g., Selenium, JUnit, TestNG, or Cypress) into DevOps workflows.
- Performance and Load Testing: Conduct load testing using tools like JMeter to ensure system reliability under stress.
- Security Testing: Implement security testing practices, including vulnerability scanning and penetration testing.
- Test Environment Management: Manage test environments that mirror production setups.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 0-2 years of working experience in development and support of software systems.
- Experience with Linux systems, particularly Debian-based distributions (e.g., Ubuntu).
- Proficiency in scripting and automation using Bash, Python, or similar tools.
- Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD).
- Familiarity with containerization (e.g., Docker).
- Knowledge of testing frameworks and tools (Selenium, Appium, JMeter, etc.).
- Strong understanding of integrating tests into CI/CD pipelines.
- Familiarity with defect tracking and test management tools (e.g., JIRA).
- Linux Administration: Proficiency in managing Linux servers, including package management, system updates, and performance tuning.
- Security Awareness: Experience in Linux security best practices, such as firewall configuration, secure shell management, and auditing.
- Problem-Solving: Strong analytical and troubleshooting skills for Linux and multi-platform environments.
- Collaboration: Ability to work with cross-functional teams, including developers, QA, and operations.
Job Features
A DevOps Engineer with QA, Testing, and Linux Expertise combines the principles of DevOps with strong quality assurance practices and in-depth knowledge of Linux systems. This role is responsible for ...
- Analyze customer needs and design tailored solutions using the CRM platform’s B2B and B2C functionalities.
- Provide technical consultation and validate solutions through PoCs and feasibility assessments.
- Define project scope, create detailed plans, allocate resources, and manage timelines and budgets.
- Oversee project execution, tracking progress, managing risks, and ensuring timely delivery.
- Serve as the primary technical contact, gathering requirements, presenting solutions, and maintaining communication.
- Provide post-implementation support to ensure customer satisfaction.
- Work closely with the technical team to ensure smooth implementation and customization of solutions.
- Collaborate with cross-functional teams (development, QA, sales) to meet customer requirements.
- Lead the customization and integration of CRM solutions to meet specific client needs.
- Deliver customer training and create technical documentation for smooth handover and support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Project management certification (e.g., PMP, PRINCE2) is a plus.
- Experience working with CRM systems, particularly B2B and B2C platforms, is preferred.
- Proven ability to manage projects from initiation to completion, ensuring timely and within-budget delivery.
- Ability to communicate effectively with the CRM development team in China on technical matters.
- Proficiency in designing and implementing scalable solutions using CRM platforms.
- Strong understanding of system integrations, APIs, web services, and databases.
- Familiarity with cloud services and infrastructure.
- Knowledge of project management methodologies (Agile).
- Experience using project management tools for planning and tracking progress.
- Prior experience as a Solution Architect or in a similar technical role.
- Experience working in cross-functional teams and collaborating closely with technical staff.
- Excellent communication and presentation skills for engaging with both technical and nontechnical stakeholders.
- Strong leadership and collaboration skills, with experience working closely with technical teams and customers.
- Strong problem-solving skills with the ability to adapt solutions to meet evolving customer needs.
- Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
Job Features
The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to...
- Responsible for driving business and achieving sales targets to contribute to company's growth.
- Develop and establish a strong rapport with the assigned market/industry. Identify & formulate ideas to bring value to targeted industries with our solution.
- Establish new relationship with industry enterprises to generate additional sales opportunities.
- Gather business intelligence within the marketplace to improve the company's position, and to develop innovative solutions that can take market leadership
- Work cross functionally with a variety of business leaders throughout the company, includes Sales team, product sales, pre-sale, and sales operations.
- Prepare and deliver presentation and value-based proposals to customers.
- Managing, coaching, and guiding sales team.
- Bachelor’s degree in business, marketing or sales related area or the equivalent in training and experience
- Minimum 5 years’ working experience in sales or marketing of which 3 years must be in managerial position
- Dynamic personality with problem solving capabilities who able to work independently and take on challenges.
- Passion for the use of digital technology for business transformation for clients
- Possess reach to peers (marketing) in targeted industries.
- Strong customer engagement ability, excellent in communication and presentation skills, flexible, highly committed, and result oriente
- Good command of English, both verbal and written
Job Features
This incumbent in this role will be responsible for seeking new business opportunities, prospect, engage and convert new customers. Duties and responsibilities Responsible for driving business ...
- Gain hands-on experience in executing digital marketing campaigns across various platforms.
- Assist in market research, content development, and campaign optimization while staying abreast of the latest industry trends and best practices.
- Learn from experienced professionals, contribute to real projects, and develop valuable skills in a fast-paced, collaborative environment.
- Assist marketing team in creating and improving digital marketing campaigns on social media, emails, and paid ads.
- Research competitors' strategies and identify new opportunities for marketing efforts.
- Create engaging ads and posts for digital marketing initiatives.
- Track and analyze campaign performance to enhance results.
- Collaborate with different teams to ensure marketing strategies align with business goals
- Currently enrolled in a diploma/degree program, preferably in Digital Marketing, E-business, Digital Advertising, Communication and Branding, or a related field.
- Strong English writing and speaking skills.
- Interest in digital marketing and a willingness to learn.
- No working experience required.
- Bonus if you have: - Completed coursework or projects related to digital marketing. - Familiarity with design tools like Canva and Adobe software (Photoshop and Illustrator).
Job Features
Duties and responsibilities Gain hands-on experience in executing digital marketing campaigns across various platforms. Assist in market research, content development, and campaign optimization while ...
- Design and architect complex enterprise level application to support company operation and business growth.
- Develop and code business applications, multi-tiered web and client server applications using PHP,MySQL, MVC, node.js, Python, JQuery, HTML5 at Linux platform.
- Provides technical expertise to maintain environments and troubleshoot issues with software delivery.
- Technical design, mentoring and implementation of best practices and processes.
- Passionate about great technologies, especially open source
- Understand business needs and know how to create the tools to manage the
Job Features
The intern is responsible to perform analysis, design and coding of functional requirements specifications of applications. Duties and responsibilities Design and architect complex enterprise level ap...
- Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
- Follow up on overdue invoices by telephone, email and letter within agreed timescales. Maintain accurate records of all follow up activities in the Reminder System and Billing System.
- Ensuring personal targets are achieved within specified target times.
- Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
- Coordinate with other parties to rectify problems that cause the delay of payment. Escalate any dispute or payment problem to respective sales personnel without delay. Resolve customers’ complaints in billing discrepancy within 3 working days.
- Identify changes in customer payment patterns and propose action to avert indebtedness.
- Identify and highlight potential debt exposures, credit issues and recommend corrective action.
- Recommend suspension of service to delinquent accounts in accordance with the company guideline.
- Prepare and submit the contra, refund, and adjustment.
- Undertake complex reconciliations, and compiles documentation for legal action.
- Provide back up support and assist with the daily functions of the Credit Control Department including data entry.
- Undertake special assignment, additional duties and responsibilities as and when necessary.
- Diploma or Degree Holder.
- At least 2 years of credit control and collection experience.
- Proficient in Microsoft Office applications.
- Good communication skills and command of English – written and spoken.
- Good time management in achieving targets and meeting deadlines.
- Good interpersonal, negotiation and problem-solving skills.
- Attentive to details, neat and meticulous.
- Self-initiative, drive and able to work independently.
- Able to start work immediately.
Job Features
Duties and responsibilities Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on ...
- Acquire new business opportunities for REDtone by providing IT Solutions/services and build good relationship from the number of leads
- Responsible for driving business and achieving sales targets to contribute to company’s growth
- Develop and establish a strong rapport with assigned market/industry. Identify and formulate ideas to bring value to targeted industries with our solutions
- Establish new relationship with industry enterprises to generate additional sales opportunities and develop different business solutions for such industry
- Gather business intelligence within the marketplace to improve the Company’s position, not only on specific deals, but strategically within the industry as well
- Work cross functionally with business leaders from other department, includes Direct Sales, Channel Sales, Product Sales, Pre-Sales Engineering and Sales Operations
- Prepare and deliver presentation and quotation to customers
- Anticipate how decisions are made, persistently explore and uncover the needs of customers and understand how Internet of Things can grow their business
- Attend conferences, meetings and relevant industry events
- Participating in new business contract negotiations
- Submit Monthly business development report
- Other ad hoc tasks as directed by Sales Director related to Business Development
- Candidate must possess at least Degree in Business Studies/Administration/Management/Marketing/ IOT/ Engineering/ or equivalent
- Ability to work in fast paced environment and meet sales target
- Ability to communicate in English and Malay. Mandarin is a plus
- Possess own transport and willing to travel extensively
- Strong communication skill, and ability to work across functions in an evolving industry landscape
- Strong background in sales with at least 3-5 years’ experience and possess knowledge in business development with proven ability to sell digital solutions (particularly in enterprise grade applications) to technical and non-technical personnel.
- Solid understanding of marketplace dynamics with good interpersonal and rapport-building skills.
- Knowledge in farming/Agriculture/ IOT/ Corporate Affairs/ Government Relations in Malaysia with strong contacts these communities is a plus.
Job Features
Duties and responsibilities Acquire new business opportunities for REDtone by providing IT Solutions/services and build good relationship from the number of leads Responsible for driving business and ...
Job Features
We are seeking a HR Recruiter to join our team. The HR Recruiter will play a key role in identifying, attracting, and hiring talent to support our organization’s growth and success. The ideal ca...