- Conduct project kickoff meetings and implementation workshops with customers.
- Gather, document, and validate business and functional requirements.
- Develop implementation plans, project timelines, and delivery milestones.
- Track project progress and proactively identify implementation risks.
- Coordinate internal resources to ensure successful project execution.
- Manage customer expectations throughout the implementation lifecycle.
- Ensure project deliverables are completed according to agreed scope and timeline.
- Configure and set up solutions according to customer requirements.
- Coordinate onboarding and deployment activities.
- Support data migration and system integration activities.
- Validate system configuration and implementation outcomes.
- Coordinate User Acceptance Testing (UAT) activities.
- Ensure implementation quality meets customer expectations.
- Conduct customer demonstrations, workshops, and training sessions.
- Train system administrators and end users.
- Prepare user guides, implementation documentation, and knowledge transfer materials.
- Promote product adoption and best practices.
- Assess customer readiness for production deployment.
- Coordinate go-live activities and deployment schedules.
- Support post-go-live stabilization activities.
- Ensure smooth transition to Support or Customer Success teams.
- Monitor customer adoption during the initial operational period.
- Identify implementation bottlenecks and customer pain points.
- Recommend improvements to onboarding and implementation processes.
- Contribute to implementation playbooks, templates, and best practices.
- Assist in improving customer training materials and documentation.
- Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.
- Minimum 2–5 years of experience in software implementation, customer onboarding, project delivery, customer success, business analysis, software implementation, or SaaS deployment.
- Basic understanding of API and Webhook integration.
- Experience managing customer-facing projects independently.
- Experience conducting customer workshops, training, and solution demonstrations.
- Customer Implementation & Delivery
- Customer Communication & Relationship Management
- Requirements Gathering & Business Analysis
- Software Configuration & System Knowledge
- Integration & Data Migration Understanding
- Problem Solving & Decision Making
- Strong Communication & Collaboration
- Project Coordination
Job Features
The Implementation Consultant is responsible for leading the end-to-end implementation, onboarding, and deployment of AI-driven and enterprise software solutions. This role acts as the primary custome...
- Sales Leadership: Drive business growth by leading the end-to-end sales cycle for CRM solutions, from prospecting to closing, ensuring alignment with company goals and objectives.
- Stakeholder Management: Build and maintain strong relationships with various internal stakeholders, including R&D, marketing, and product teams, to effectively structure and close complex deals.
- Market Expertise: Utilize extensive knowledge of CRM market trends, customer needs, and competitive landscape to position our offerings effectively and capitalize on new opportunities.
- Deal Structuring: Develop tailored, high-value proposals that address customer pain points and deliver exceptional value, ensuring long-term business relationships.
- Client Engagement: Foster strong relationships with C-level executives and key decision-makers to understand their CRM needs and deliver bespoke solutions that align with their business objectives.
- Experience: Minimum 5 years of proven experience in CRM or relevant SaaS business development or sales, with an installed base or track record of success, and a deep understanding of market dynamics, customer challenges, and industry trends.
- Sales Expertise: Strong track record in direct and channel sales, with the ability to manage and close complex, high-value deals across diverse markets.
- Leadership Skills: Exceptional people-management capabilities, with the ability to lead cross functional teams and drive collaboration among various internal stakeholders to meet and exceed sales targets.
- Communication & Presentation: Excellent communication and presentation skills, with the ability to clearly articulate complex solutions to both technical and non-technical audiences, and engage effectively at all organizational levels.
- Strategic Thinking: Strong business acumen with the ability to think strategically and execute in a fast-paced, evolving environment.
- Customer-Centric: A customer-first mentality with a passion for providing exceptional service and delivering results that align with client goals.
- Experience in managing CRM solutions or SaaS for large-scale enterprises or organizations within specific industries.
- Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
- A degree in Business, Information Technology, or a related field is preferred.
Job Features
REDtone has been appointed as NeoCRM’s premium reseller in Malaysia, offering CRM solutions to enterprises, MNCs, and local conglomerates. NeoCRM is an enterprise-scale CRM provider powered by cutti...
- Acquire new business opportunities for REDtone by providing IT solutions/service and build good relationship from the number of leads.
- Responsible for driving business and achieving sales targets to contribute to company’s growth.
- Develop and establish a strong rapport with assigned market/industry. Identify and formulate ideas to bring value to targeted industries with our solutions.
- Establish new relationship with industry enterprises to generate additional sales opportunities and develop different business solutions for such industry.
- Gather business intelligence within the marketplace to improve the company’s position, not only on specific deals, but strategically within the industry as well.
- Work cross functionally with business leaders from other department, include Direct Sales, Channel Sales, Product Sales, Pre-Sales Engineer and Sales Operations.
- Prepare and deliver presentation and quotation to customers.
- Strong background in sales with at least 3-5 years’ experience and possess knowledge in business development with proven ability to sell IT solutions to technical and non-technical personnel
- Ability to work in fast paced environment and meet sales target
- Possess own transport and willing to travel extensively
- Familiarity with AI platforms, frameworks, and ecosystems (e.g., OpenAI, Azure AI, AWS AI/ML, Google Cloud AI, or similar enterprise-grade solutions).
- Ability to translate complex AI technologies into clear business value propositions for decision-makers and stakeholders.
- Experience: Minimum 3 years of proven experience in AI or relevant SaaS business development or sales, with an installed base or track record of success, and a deep understanding of market dynamics, customer challenges, and industry trends.
- Communication & Presentation: Excellent communication and presentation skills, with the ability to clearly articulate complex solutions to both technical and non-technical audiences, and engage effectively at all organizational levels.
- Sales Expertise: Strong track record in direct and channel sales, with the ability to manage and close complex, high-value deals across diverse markets.
- Strategic Thinking: Strong business acumen with the ability to think strategically and execute in a fast-paced, evolving environment.
- Customer-Centric: A customer-first mentality with a passion for providing exceptional service and delivering results that align with client goals.
- Excellent strategic thinking, communication, and negotiation skills, with experience engaging C-level executives and Functional Teams Lead
Job Features
Our growing company needs an experienced and resourceful sales Representative to develop and implement growth opportunities in existing and new markets. We are searching for individuals that have a so...
- Support the execution of digital marketing activities across websites, social media, email, and other online channels.
- Assist in content creation for websites, social media, blogs, landing pages and marketing materials.
- Monitor digital campaign performance and prepare reports and insights.
- Conduct market and competitor research to identify trends and opportunities.
- Assist in the creation, scheduling and deployment of EDM campaigns.
- Support email content development, audience segmentation and A/B testing.
- Monitor campaign performance, including open rates, click-through rates, and engagement metrics.
- Create and edit marketing content for digital platforms.
- Assist in designing marketing materials using Canva, Adobe Illustrator, Photoshop or similar tools.
- Support video, infographic, and visual content development.
- Support campaign tracking and performance reporting.
- Assist in analysing website, social media, and campaign metrics.
- Provide insights and recommendations for digital marketing improvements.
- Currently pursuing a Bachelor's Degree in Marketing, Digital Marketing, Advertising, Communications, or related disciplines.
- Creative thinker with a passion for generating fresh ideas and innovative approaches to marketing.
- Keen to explore new marketing technologies, AI-powered tools and digital platforms.
- Familiarity with social media platforms, Canva, AI-powered tools (e.g. ChatGPT) or similar digital marketing tools is an advantage.
- Knowledge of Adobe Illustrator, Photoshop and/or other graphic design tools is an advantage
Job Features
We are seeking proactive and creative Digital Marketing Intern who is eager to learn, contribute fresh ideas, and support our digital marketing initiatives across content creation, social media, email...
- Assist in the planning and execution of integrated marketing campaigns across multiple channels.
- Support campaign scheduling, coordination and tracking to ensure timely execution.
- Coordinate with internal teams and external partners to ensure campaign objectives are achieved.
- Support campaign tracking, reporting, and performance analysis.
- Assist in coordination and execution of corporate events, webinars, exhibitions, seminars, roadshows and customer engagement activities.
- Support event logistics, communications, and post-event follow-up activities.
- Coordinate with vendors, venues and stakeholders to ensure smooth event execution.
- Assist in preparing event materials, presentations, promotional assets and event reports.
- Support CRM database maintenance and data cleansing activities.
- Assist in lead lifecycle management, customer segmentation, campaign tracking and CRM reporting.
- Support customer engagement and lead nurturing initiatives.
- Assist with marketing documentation, reports, presentations and administrative activities.
- Maintain marketing asset inventories and campaign records.
- Support day-to-day marketing operations and project coordination.
- Perform other duties as assigned by the marketing team.
- Currently pursuing a Bachelor's Degree in Marketing, Advertising, Communications or related disciplines.
- Creative thinker with a passion for generating fresh ideas and innovative approaches to marketing initiatives.
- Keen to explore new marketing technologies and AI-driven solutions to support marketing activities
Job Features
We are seeking proactive and enthusiastic Marketing Intern who is eager to learn, contribute fresh ideas, and support our marketing initiatives across campaign management, event management, CRM, lead ...
Job description:
- Provide technical support including installation, services, maintenance and conducting site visits, on Voice Telecommunication Solutions provided by REDtone such as Cloud PBX, On-Premise IP PBX, SIP Trunk, media gateway, etc
- Assist with setup, configuration, provisioning and routine maintenance of voice equipment and platforms.
- Provide training to customers upon service deployment.
- Schedule and liaise with customer for all on-site activities, including coordinating with third party personnel whenever necessary (eg, vendors, service providers, cabling contractors, etc.).
- Liaise with other functional group within the department as well as inter-company for project accomplishment or information gathering.
- Support ad-hoc projects.
- Provide support on an urgent basis if needed.
- Update job status in the system and to relevant parties upon task completion.
- Logistics of equipment and devices to be documented.
- Maintain technical documentation of customers.
- Perform testing, studies and have clear understating of all the voice solutions and services.
- On standby rotation for outside office hours, weekends and public holidays.
- Candidate must possess at least a Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Information Technology (IT) or equivalent.
- A self-starter and a team player with the ability to multitask.
- Good Interpersonal and communications skills.
- Good discipline and work attitude.
- Passionate learning attitude is highly valued and encouraged.
- Must possess own transport.
- Required to work on a standby basis
Job Features
Job description: This role provides an opportunity to gain hands-on experience in the installation, configuration, troubleshooting, and maintenance of various voice telecommunication systems and servi...
We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.
Key Responsibilities:
Helpdesk:
- Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
- Troubleshoot technical and network issues remotely and provide timely solutions.
- Follow up on customer issues and maintain accurate records.
- Collaborate with internal teams to resolve complaints and escalate unresolved issues.
- Monitor circuits and nodes, prepare reports, and support service improvement initiatives.
Admin / NADI Program Support:
- Assist in recruitment, interviews, and onboarding for NADI staff.
- Manage daily operations, staff performance, KPIs, and participation in programs/events.
- Oversee staff benefits, claims, leave approvals, and disciplinary processes.
- Compile, monitor, and analyze reports; maintain NADI systems, website, CIMS, and CCTV.
- Support continuous operational and service improvement initiatives.
Qualifications and Requirements:
- Bachelor’s Degree in any discipline.
- Excellent communication skills; proficiency in multiple languages is a plus.
- Self-driven, achievement-oriented, with a strong can-do attitude and willingness to learn.
Job Features
We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services. Key Respon...
- Lead and manage a team of four Resident Engineers.
- Oversee end-user support, service desk operations, and ICT asset management.
- Ensure compliance with backup, restore, disaster recovery, and security protocols.
- Monitor and report on service delivery performance and customer satisfaction.
- Coordinate with vendors and internal stakeholders to resolve escalated issues.
- Drive continuous improvement initiatives and implement best practices.
- Ensure documentation, change management, and knowledge base are up to date.
- Provide strategic input on ICT infrastructure and service enhancements.
- Diploma or Bachelor’s degree in IT, Computer Science, or related field.
- 7+ years of experience in ICT support and service delivery management.
- Strong leadership, communication, stakeholder management, and excellent problem-solving skills.
- Familiarity with ITIL practices and service management tools.
- Strong knowledge of below technologies:
- Managing backup, network, and security operations.
- Virtualization, storage, and network technologies.
- Monitoring tools, backup systems, and security protocols.
- Local and wide area networks, routers, switches, and firewalls
Job Features
The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals...
- Deliver advanced technical support across applications, servers, storage, networking, and security systems.
- Lead incident management, including resolution, root cause analysis, and implementation of preventive measures.
- Oversee data centre operations, including structured cabling, UPS systems, and environmental monitoring.
- Ensure adherence to backup protocols, disaster recovery plans, and security compliance standards.
- Provide technical consultancy and support for project implementation activities.
- Maintain comprehensive documentation and up-to-date asset inventories.
- Monitor application deployments, patching, and upgrades to minimize business disruption.
- Collaborate with vendors and infrastructure teams to drive system enhancements and integration efforts.
- Support testing phases, including User Acceptance Testing (UAT) and System Integration Testing (SIT).
- Mentor junior engineers and facilitate effective knowledge transfer within the team.
- Diploma or degree in IT, Networking, or related field.
- 5+ years of experience in ICT support.
- Strong technical knowledge of Layer 2 and Layer 3 networking, as well as network security, virtualization, storage, and backup technologies.
- Experience with network monitoring and performance management tools.
- Excellent problem-solving, analytical, and communication skills, with the ability to work effectively across teams.
- Proven hands-on experience in configuring and managing network routers, Layer 2/Layer 3 switches, and FortiGate firewalls
Job Features
The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This ...
- Work closely with customers to understand users’ requirements in providing pre-sales technical consultancy that include cybersecurity, data networking, internet, data centre solution and value-added services.
- Act as main liaison between the professional services division and sales team.
- Creating and calculating client’s costs.
- Create and deliver technical proposal and documentation that can address customer requirement and caters for high performance, scalability and high availability.
- Making technical presentations and demonstrating how a product meets client needs.
- Developing long term relationship with clients through managing and interpreting their requirements
- Responsible for managing end-to-end RFI/RFP processes, including requirement analysis, proposal preparation, solution design, and documentation submission.
- Collaborated with cross-functional teams (sales, technical, legal, finance) to ensure accurate, competitive, and timely responses aligned with customer expectations and business goals.
- Reviewed customer requirements and developed customized solutions and proposals to meet technical and commercial needs.
- Ensured compliance with tender specifications, company policies, and industry standards.
- Participated in clarification sessions, proposal defense, and post-submission negotiations with clients and stakeholders.
- Liaise and coordinate with consultant and contractors on project status, timeline and monitor project progress.
- Effectively communicate project expectations to stakeholders in a timely and clear manner.
- Assist the Manager in terms of documentations and other reporting work.
- Identify and manage project dependencies and critical paths.
- Develop best practices and tools for project execution.
- You must possess at least Degree in Telecommunication/Engineering/IT or equivalent
- At least 3 to 5 years of working experience
- Able to work independently with minimal supervision
- Excellent interpersonal, presentation and project management skills
- Good command of both English and Malay (written and verbal)
- A fast learner and constantly research on new technologies
- Team player with strong analytical skill and positive work attitude
- Experience in Telecommunication/Cybersecurity/System Integrator & with knowledge in project management.
- Good knowledge and hands on in network
- Good in soft skill
- Good in English and Malay.
- Familiar with Telecommunications industry latest trend
- Strong networking and technical background
Job Features
Pre-Sales Engineer is responsible for providing technical solutions and guidance during the pre-sales process by identifying customer technical and business requirements, including cybersecurity needs...
- Provide technical support to customers through phone, email, or chat.
- Perform remote troubleshooting using diagnostic tools and relevant questions to identify technical issues.
- Escalate unresolved issues to the appropriate support personnel when necessary.
- Update and follow up on customer status and information promptly, in line with company guidelines.
- Collaborate with internal teams and departments to resolve customer inquiries and complaints effectively.
- Analyze and compile data related to customer interactions, technical issues, and support performance.
- Prepare clear and concise reports based on collected data to support service improvement initiatives.
- Contribute to continuous service improvement by taking on additional tasks and assignments within the operations department, as required.
- A Bachelor’s Degree in IT, Computer Science, or a related field. (Fresh graduates are encouraged to apply)
- Strong communication skills, both verbal and written, in a professional setting.
- Self-motivated, goal-oriented, and demonstrates a strong “can-do” attitude.
- Able to interact professionally with clients, regulatory authorities, and business partners.
- Capable of working independently as well as collaboratively within a team.
- Willing to work on a rotational shift schedule.
Job Features
You will help customers by solving technical problems and providing timely support. You will also analyze data and prepare monthly reports to be shared with clients, helping them understand service pe...
- Analyze customer needs and design tailored solutions using the CRM platform’s B2B and B2C functionalities.
- Provide technical consultation and validate solutions through PoCs and feasibility assessments.
- Define project scope, create detailed plans, allocate resources, and manage timelines and budgets.
- Oversee project execution, tracking progress, managing risks, and ensuring timely delivery.
- Serve as the primary technical contact, gathering requirements, presenting solutions, and maintaining communication.
- Provide post-implementation support to ensure customer satisfaction.
- Work closely with the technical team to ensure smooth implementation and customization of solutions.
- Collaborate with cross-functional teams (development, QA, sales) to meet customer requirements.
- Lead the customization and integration of CRM solutions to meet specific client needs.
- Deliver customer training and create technical documentation for smooth handover and support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Project management certification (e.g., PMP, PRINCE2) is a plus.
- Experience working with CRM systems, particularly B2B and B2C platforms, is preferred.
- Proven ability to manage projects from initiation to completion, ensuring timely and within-budget delivery.
- Ability to communicate effectively with the CRM development team in China on technical matters.
- Proficiency in designing and implementing scalable solutions using CRM platforms.
- Strong understanding of system integrations, APIs, web services, and databases.
- Familiarity with cloud services and infrastructure.
- Knowledge of project management methodologies (Agile).
- Experience using project management tools for planning and tracking progress.
- Prior experience as a Solution Architect or in a similar technical role.
- Experience working in cross-functional teams and collaborating closely with technical staff.
- Excellent communication and presentation skills for engaging with both technical and nontechnical stakeholders.
- Strong leadership and collaboration skills, with experience working closely with technical teams and customers.
- Strong problem-solving skills with the ability to adapt solutions to meet evolving customer needs.
- Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
Job Features
The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to...
- Responsible for driving business and achieving sales targets to contribute to company's growth.
- Develop and establish a strong rapport with the assigned market/industry. Identify & formulate ideas to bring value to targeted industries with our solution.
- Establish new relationship with industry enterprises to generate additional sales opportunities.
- Gather business intelligence within the marketplace to improve the company's position, and to develop innovative solutions that can take market leadership
- Work cross functionally with a variety of business leaders throughout the company, includes Sales team, product sales, pre-sale, and sales operations.
- Prepare and deliver presentation and value-based proposals to customers.
- Managing, coaching, and guiding sales team.
- Bachelor’s degree in business, marketing or sales related area or the equivalent in training and experience
- Minimum 5 years’ working experience in sales or marketing of which 3 years must be in managerial position
- Dynamic personality with problem solving capabilities who able to work independently and take on challenges.
- Passion for the use of digital technology for business transformation for clients
- Possess reach to peers (marketing) in targeted industries.
- Strong customer engagement ability, excellent in communication and presentation skills, flexible, highly committed, and result oriente
- Good command of English, both verbal and written
Job Features
This incumbent in this role will be responsible for seeking new business opportunities, prospect, engage and convert new customers. Duties and responsibilities Responsible for driving business ...
- Design and architect complex enterprise level application to support company operation and business growth.
- Develop and code business applications, multi-tiered web and client server applications using PHP,MySQL, MVC, node.js, Python, JQuery, HTML5 at Linux platform.
- Provides technical expertise to maintain environments and troubleshoot issues with software delivery.
- Technical design, mentoring and implementation of best practices and processes.
- Passionate about great technologies, especially open source
- Understand business needs and know how to create the tools to manage the
Job Features
The intern is responsible to perform analysis, design and coding of functional requirements specifications of applications. Duties and responsibilities Design and architect complex enterprise level ap...
- Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
- Follow up on overdue invoices by telephone, email and letter within agreed timescales. Maintain accurate records of all follow up activities in the Reminder System and Billing System.
- Ensuring personal targets are achieved within specified target times.
- Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
- Coordinate with other parties to rectify problems that cause the delay of payment. Escalate any dispute or payment problem to respective sales personnel without delay. Resolve customers’ complaints in billing discrepancy within 3 working days.
- Identify changes in customer payment patterns and propose action to avert indebtedness.
- Identify and highlight potential debt exposures, credit issues and recommend corrective action.
- Recommend suspension of service to delinquent accounts in accordance with the company guideline.
- Prepare and submit the contra, refund, and adjustment.
- Undertake complex reconciliations, and compiles documentation for legal action.
- Provide back up support and assist with the daily functions of the Credit Control Department including data entry.
- Undertake special assignment, additional duties and responsibilities as and when necessary.
- Diploma or Degree Holder.
- At least 2 years of credit control and collection experience.
- Proficient in Microsoft Office applications.
- Good communication skills and command of English – written and spoken.
- Good time management in achieving targets and meeting deadlines.
- Good interpersonal, negotiation and problem-solving skills.
- Attentive to details, neat and meticulous.
- Self-initiative, drive and able to work independently.
- Able to start work immediately.
Job Features
Duties and responsibilities Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on ...

