Job description:

We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.

Key Responsibilities:

Helpdesk:

• Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
• Troubleshoot technical and network issues remotely and provide timely solutions.
• Follow up on customer issues and maintain accurate records.
• Collaborate with internal teams to resolve complaints and escalate unresolved issues.
• Monitor circuits and nodes, prepare reports, and support service improvement initiatives.

Admin / NADI Program Support:

• Assist in recruitment, interviews, and onboarding for NADI staff.
• Manage daily operations, staff performance, KPIs, and participation in programs/events.
• Oversee staff benefits, claims, leave approvals, and disciplinary processes.
• Compile, monitor, and analyze reports; maintain NADI systems, website, CIMS, and CCTV.
• Support continuous operational and service improvement initiatives.

Qualifications and Requirements:

• Bachelor’s Degree in any discipline.
• Excellent communication skills; proficiency in multiple languages is a plus.
• Self-driven, achievement-oriented, with a strong can-do attitude and willingness to learn.

Monthly allowance: RM2000 Duration: 12 months Benefits - SOCSO, EIS, Annual Leave & Sick Leave - Learning & Development - On Job training - Wellness & Well-being Program

The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals. This role involves managing a team of four Resident Engineers, coordinating with vendors, and ensuring compliance with SLAs and best practices.   Duties and responsibilities

• Lead and manage a team of four Resident Engineers.
• Oversee end-user support, service desk operations, and ICT asset management.
• Ensure compliance with backup, restore, disaster recovery, and security protocols.
• Monitor and report on service delivery performance and customer satisfaction.
• Coordinate with vendors and internal stakeholders to resolve escalated issues.
• Drive continuous improvement initiatives and implement best practices.
• Ensure documentation, change management, and knowledge base are up to date.
• Provide strategic input on ICT infrastructure and service enhancements.

  Qualifications and Requirements

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 7+ years of experience in ICT support and service delivery management.

  Skills and Experience

• Strong leadership, communication, stakeholder management, and excellent problem-solving skills.
• Familiarity with ITIL practices and service management tools.
• Strong knowledge of below technologies:
  • Managing backup, network, and security operations.
  • Virtualization, storage, and network technologies.
  • Monitoring tools, backup systems, and security protocols.
  • Local and wide area networks, routers, switches, and firewalls

The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This role requires hands-on expertise and leadership in troubleshooting, system administration, and proactive maintenance.   Duties and responsibilities

• Deliver advanced technical support across applications, servers, storage, networking, and security systems.
• Lead incident management, including resolution, root cause analysis, and implementation of preventive measures.
• Oversee data centre operations, including structured cabling, UPS systems, and environmental monitoring.
• Ensure adherence to backup protocols, disaster recovery plans, and security compliance standards.
• Provide technical consultancy and support for project implementation activities.
• Maintain comprehensive documentation and up-to-date asset inventories.
• Monitor application deployments, patching, and upgrades to minimize business disruption.
• Collaborate with vendors and infrastructure teams to drive system enhancements and integration efforts.
• Support testing phases, including User Acceptance Testing (UAT) and System Integration Testing (SIT).
• Mentor junior engineers and facilitate effective knowledge transfer within the team.

  Qualifications and Requirements

• Diploma or degree in IT, Networking, or related field.
• 5+ years of experience in ICT support.

  Skills and Experience

• Strong technical knowledge of Layer 2 and Layer 3 networking, as well as network security, virtualization, storage, and backup technologies.
• Experience with network monitoring and performance management tools.
• Excellent problem-solving, analytical, and communication skills, with the ability to work effectively across teams.
• Proven hands-on experience in configuring and managing network routers, Layer 2/Layer 3 switches, and FortiGate firewalls

Pre-Sales Engineer is responsible for providing technical solutions and guidance during the pre-sales process by identifying customer technical and business requirements, including cybersecurity needs, prior to designing a solution. The role involves consulting with technical teams about solution capabilities, security considerations, and compliance requirements, while supporting business sales teams, account managers, and partners on proposal activities. He/She is the main key person in the project and is responsible for coordinating between internal and external stakeholders. The candidate is to ensure project is on track, report risk, status, issues, mitigation and feasible within the budget.   Duties and responsibilities

• Work closely with customers to understand users’ requirements in providing pre-sales technical consultancy that include cybersecurity, data networking, internet, data centre solution and value-added services.
• Act as main liaison between the professional services division and sales team.
• Creating and calculating client’s costs.
• Create and deliver technical proposal and documentation that can address customer requirement and caters for high performance, scalability and high availability.
• Making technical presentations and demonstrating how a product meets client needs.
• Developing long term relationship with clients through managing and interpreting their requirements
• Responsible for managing end-to-end RFI/RFP processes, including requirement analysis, proposal preparation, solution design, and documentation submission.
• Collaborated with cross-functional teams (sales, technical, legal, finance) to ensure accurate, competitive, and timely responses aligned with customer expectations and business goals.
• Reviewed customer requirements and developed customized solutions and proposals to meet technical and commercial needs.
• Ensured compliance with tender specifications, company policies, and industry standards.
• Participated in clarification sessions, proposal defense, and post-submission negotiations with clients and stakeholders.
• Liaise and coordinate with consultant and contractors on project status, timeline and monitor project progress.
• Effectively communicate project expectations to stakeholders in a timely and clear manner.
• Assist the Manager in terms of documentations and other reporting work.
• Identify and manage project dependencies and critical paths.
• Develop best practices and tools for project execution.

  Qualifications and requirements

• You must possess at least Degree in Telecommunication/Engineering/IT or equivalent
• At least 3 to 5 years of working experience
• Able to work independently with minimal supervision
• Excellent interpersonal, presentation and project management skills
• Good command of both English and Malay (written and verbal)
• A fast learner and constantly research on new technologies
• Team player with strong analytical skill and positive work attitude

  Knowledge

• Experience in Telecommunication/Cybersecurity/System Integrator & with knowledge in project management.
• Good knowledge and hands on in network
• Good in soft skill
• Good in English and Malay.
• Familiar with Telecommunications industry latest trend
• Strong networking and technical background

The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to understand their business needs, utilizing the CRM platform’s functionalities, and overseeing the project lifecycle to ensure timely delivery and successful implementation. The role also requires regular communication with the CRM development team in China to resolve any technical issues and ensure alignment. A strong combination of technical expertise, project management skills, and cross-cultural communication is essential.   Duties and responsibilities 1. Solution Design & Architecture:

• Analyze customer needs and design tailored solutions using the CRM platform’s B2B and B2C functionalities.
• Provide technical consultation and validate solutions through PoCs and feasibility assessments.

2. Project Management:

• Define project scope, create detailed plans, allocate resources, and manage timelines and budgets.
• Oversee project execution, tracking progress, managing risks, and ensuring timely delivery.

3. Client Engagement:

• Serve as the primary technical contact, gathering requirements, presenting solutions, and maintaining communication.
• Provide post-implementation support to ensure customer satisfaction.

4. Collaboration with Technical Team:

• Work closely with the technical team to ensure smooth implementation and customization of solutions.
• Collaborate with cross-functional teams (development, QA, sales) to meet customer requirements.

5. Customization & Implementation:

• Lead the customization and integration of CRM solutions to meet specific client needs.

6. Training & Documentation:

• Deliver customer training and create technical documentation for smooth handover and support.

  Qualifications and requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Project management certification (e.g., PMP, PRINCE2) is a plus.
• Experience working with CRM systems, particularly B2B and B2C platforms, is preferred.
• Proven ability to manage projects from initiation to completion, ensuring timely and within-budget delivery.
• Ability to communicate effectively with the CRM development team in China on technical matters.

Skills and experience 1. Technical Skills:

• Proficiency in designing and implementing scalable solutions using CRM platforms.
• Strong understanding of system integrations, APIs, web services, and databases.
• Familiarity with cloud services and infrastructure.

2. Project Management:

• Knowledge of project management methodologies (Agile).
• Experience using project management tools for planning and tracking progress.

3. Experience:

• Prior experience as a Solution Architect or in a similar technical role.
• Experience working in cross-functional teams and collaborating closely with technical staff.

4. Communication & Leadership:

• Excellent communication and presentation skills for engaging with both technical and nontechnical stakeholders.
• Strong leadership and collaboration skills, with experience working closely with technical teams and customers.

5. Problem-Solving & Adaptability:

• Strong problem-solving skills with the ability to adapt solutions to meet evolving customer needs.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

This incumbent in this role will be responsible for seeking new business opportunities, prospect, engage and convert new customers.   Duties and responsibilities

• Responsible for driving business and achieving sales targets to contribute to company's growth.
• Develop and establish a strong rapport with the assigned market/industry. Identify & formulate ideas to bring value to targeted industries with our solution.
• Establish new relationship with industry enterprises to generate additional sales opportunities.
• Gather business intelligence within the marketplace to improve the company's position, and to develop innovative solutions that can take market leadership
• Work cross functionally with a variety of business leaders throughout the company, includes Sales team, product sales, pre-sale, and sales operations.
• Prepare and deliver presentation and value-based proposals to customers.
• Managing, coaching, and guiding sales team.

Qualifications and requirements

• Bachelor’s degree in business, marketing or sales related area or the equivalent in training and experience
• Minimum 5 years’ working experience in sales or marketing of which 3 years must be in managerial position
• Dynamic personality with problem solving capabilities who able to work independently and take on challenges.
• Passion for the use of digital technology for business transformation for clients
• Possess reach to peers (marketing) in targeted industries.
• Strong customer engagement ability, excellent in communication and presentation skills, flexible, highly committed, and result oriente
• Good command of English, both verbal and written

The intern is responsible to perform analysis, design and coding of functional requirements specifications of applications. Duties and responsibilities

• Design and architect complex enterprise level application to support company operation and business growth.
• Develop and code business applications, multi-tiered web and client server applications using PHP,MySQL, MVC, node.js, Python, JQuery, HTML5 at Linux platform.
• Provides technical expertise to maintain environments and troubleshoot issues with software delivery.
• Technical design, mentoring and implementation of best practices and processes.
• Passionate about great technologies, especially open source
• Understand business needs and know how to create the tools to manage the

Assist the Application Development Manager with documentation, policy, report, etc for Unified Communications applications and services for government agencies. Monthly allowance: RM2000 Duration: 12 months Qualification: Bachelor Degree Benefits 1. SOCSO, EIS, Annual Leave & Sick Leave 2. Learning & Development 3. On Job training 4. Wellness & Well-being Program

We are looking for Protege with good technical in supporting and maintaining REDtone services. You are responsible to implement best practices, automate tasks and to ensure uninterrupted network/system services. You will be working closely with other operations teams to facilitate network delivery Protege Infra also needs to do documentation and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Communications services to government agencies.   Monthly allowance: RM2000 Duration: 12 months Qualification: Bachelor Degree Benefits 1. SOCSO, EIS, Annual Leave & Sick Leave 2. Learning & Development 3. On Job training 4. Wellness & Well-being Program

The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This includes ensuring seamless data flow, functionality, and consistency across all systems. The role demands hands-on coding, technical problem-solving, and a proactive approach to seeking information and resolving integration challenges. Duties and responsibilities

• CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
• Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
• AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
• Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
• System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
• Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
• Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
• Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
• Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
• Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.

Qualifications and requirements

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
• 0-2 years of working experience in development and support of software systems.

Skills and experience

• Technical Skills:
  • Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
  • Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
  • Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.
   
• CRM, CDP, and Omni-Channel Systems:
  • Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.
   
• Analytical and Problem-Solving Skills:
  • Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
  • Experience in data analysis and the ability to interpret and work with complex datasets is a plus.
   
• Adaptability and Learning Mindset:
  • Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
  • Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.
   
• Project and Internship Experience:
  • Relevant academic or professional experience in software development, system integration, or data management is highly valued.
  • Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.
   
• Fresh Graduates Welcome:
  • Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.

Protege PMO needs to do minute meeting and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Communications services to government agencies.Monthly allowance: RM2000 Duration: 12 months Qualification: Bachelor Degree Benefits 1. SOCSO, EIS, Annual Leave & Sick Leave 2. Learning & Development 3. On Job training 4. Wellness & Well-being Program

Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance Monthly allowance: RM2000 Duration: 12 months Qualification: Bachelor Degree in any discipline. Benefits: 1. SOCSO, EIS, Annual Leave & Sick Leave 2. Learning & Development 3. On Job training 4. Wellness & Well-being Program  

Create videos and graphic for use on the digital platforms and support marketing communications.   Duties and responsibilities

• Support in creating and editing graphics and other digital visual content
• Support in sourcing and developing new content material for internal and external use
• Organize photo/video/audio using the existing filing system and ensure back up of all REDtone’s content assets
• Support in drafting and implementing social media strategy and play an active role to drive traffic and increase engagement

  Qualifications and requirements

• Undergraduate of Multimedia
• No working experience needed but must have the skills and knowledge of multimedia and digital marketing.

Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support the implementation of new solutions or applications.   Duties and responsibilities • Provide support to all end users at Head Office and branches, finding viable and efficient solution to issues. • System administration implementation and operation of mission critical hardware and system software. • Handling new employee onboarding and offboarding. • Provide end user support on daily IT operational. • Ensure and support end-user device is working fine e.g inspect and repair laptop   Qualifications and requirements • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Computer Science/Information Technology or equivalent. • Good interpersonal & communication skills • Applicants must be willing to work in Puchong Selangor. • Able to use Internet as a tool for research. • Ability to communicate resolutions of technical problems quickly and clearly. • Experience in programming will be added advantage • Undertake ad-hoc assignments when required