About the role
Protege
Selangor
We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.
Monthly allowance: RM2000
Duration: 12 months
Benefits
– SOCSO, EIS, Annual Leave & Sick Leave
– Learning & Development
– On Job training
– Wellness & Well-being Program
Key Responsibilities
Helpdesk:
- Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
- Troubleshoot technical and network issues remotely and provide timely solutions.
- Follow up on customer issues and maintain accurate records.
- Collaborate with internal teams to resolve complaints and escalate unresolved issues.
- Monitor circuits and nodes, prepare reports, and support service improvement initiatives.
Admin / NADI Program Support:
- Assist in recruitment, interviews, and onboarding for NADI staff.
- Manage daily operations, staff performance, KPIs, and participation in programs/events.
- Oversee staff benefits, claims, leave approvals, and disciplinary processes.
- Compile, monitor, and analyze reports; maintain NADI systems, website, CIMS, and CCTV.
- Support continuous operational and service improvement initiatives.
Job Requirements
- Bachelor’s Degree in any discipline.
- Excellent communication skills; proficiency in multiple languages is a plus.
- Self-driven, achievement-oriented, with a strong can-do attitude and willingness to learn.