Contract
Johor
The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This role requires hands-on expertise and leadership in troubleshooting, system administration, and proactive maintenance.
Duties and responsibilities
- Deliver advanced technical support across applications, servers, storage, networking, and security
systems. - Lead incident management, including resolution, root cause analysis, and implementation of preventive
measures. - Oversee data centre operations, including structured cabling, UPS systems, and environmental
monitoring. - Ensure adherence to backup protocols, disaster recovery plans, and security compliance standards.
- Provide technical consultancy and support for project implementation activities.
- Maintain comprehensive documentation and up-to-date asset inventories.
- Monitor application deployments, patching, and upgrades to minimize business disruption.
- Collaborate with vendors and infrastructure teams to drive system enhancements and integration efforts.
- Support testing phases, including User Acceptance Testing (UAT) and System Integration Testing (SIT).
- Mentor junior engineers and facilitate effective knowledge transfer within the team.
Qualifications and Requirements
- Diploma or degree in IT, Networking, or related field.
- 5+ years of experience in ICT support.
Skills and Experience
- Strong technical knowledge of Layer 2 and Layer 3 networking, as well as network security,
virtualization, storage, and backup technologies. - Experience with network monitoring and performance management tools.
- Excellent problem-solving, analytical, and communication skills, with the ability to work effectively
across teams. - Proven hands-on experience in configuring and managing network routers, Layer 2/Layer 3 switches,
and FortiGate firewalls