Service Delivery Engineer

Full Time


  • Managed daily support and operations for data centre services, networks, and cloud platforms.
  • Responsible for daily monitoring of data centre services, networks, and cloud platforms in accordance with pre-defined protocols and procedures.
  • Implement and manage security controls for the data centre, network, and cloud services.
  • Monitor logs/alerts and undertake first-level troubleshooting for service issues/outages.
  • Identify network and cloud platform risks and take appropriate remediation actions to address them.
  • Daily reporting on system availability, including any failures, problems, or downtime.
  • Maintain and update DC network diagram.
  • Supervise DC infra facilities maintenance services.
  • To ensure all associated operational tasks are carried out in accordance with business policies, guidelines, rules, and standards.
  • Responsible for managing the documentations related to procedure and processes required for ISO compliance certification.
  • Monthly operational reports to management, customers, and compliance reviews
  • Support customers to meet agreed SLA levels.
  • Responsible for any assigned duties– as and when notified.

Job Features

Job Category

Data Centre



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