Full Time
Selangor
Duties and responsibilities
- Perform credit check and assess credit application for customers. Liaise with sales team and credit reporting agency.
- Monitor and confirm the adherence of credit approval conditions.
- Process legal documentation. Assist with the legal cases and respond to solicitors as and when required.
- Assist in credit review, AR aging & collection analysis and process improvements to enhance productivity.
- Release orders to credit customers including consumers where appropriate.
- Investigate and resolve unallocated and unapplied receipts.
- Co-ordinate and follow up with internal parties on issues for resolutions/approvals.
- Assist in preparing daily, weekly, monthly reports and statement of accounts.
- Take minutes for Credit Control team meeting.
- Follow up on debtor account for Training product, Other Debtor, etc.
- Provide back up support and assist with the daily functions of the Credit Control Department including data entry, contra, refund of deposit, overpayment and follow up on customer accounts, etc.
- Undertake special assignment, additional duties and responsibilities as and when necessary.
- Diploma or Degree Holder.
- Minimum 2 years of work experience in Credit Administration / Operations department is preferred.
- Proficient in Microsoft Office applications.
- Required language(s): English, Bahasa Malaysia and Mandarin.
- Attentive to details, neat and meticulous.
- Good interpersonal, communication and problem-solving skills.
- Able to multi-task and able to cope with pressure to meet deadlines.
- Self-initiative, drive and able to work independently.
- Able to start work immediately.
Job Features
Duties and responsibilities Perform credit check and assess credit application for customers. Liaise with sales team and credit reporting agency. Monitor and confirm the adherence of credit approval c...
Full Time
Selangor
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.
Duties and responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone, email and other channels of communication.
- Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical and network.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information on a timely manner as per standard guidelines by the company.
- Work closely with internal teams and departments to resolve all customer related complaints and outages.
- Pro-actively monitor live circuits & nodes, perform the right escalation, communicate efficiently and accurately to the customer and preparation of relevant reports but not limited to root cause analysis and service interruption report.
- Continuous performance improvement of sites; by mitigation on faults, root cause analysis, weekly meetings and quarterly meetings with internal and external (service providers) teams to ensure sites KPI are met.
- Able to deliver exceptional performance and take up additional assignment and tasks related to the operations department as part of the company’s continuous efforts for service improvement.
- Candidate must possess at least a bachelor’s degree in IT, Computer Science, Telecommunications or Network. (Fresh graduates are encouraged to apply)
- Excellent communication skills with proficiency in multiple languages a plus.
- Self-driven, achievement oriented and Strong Can-Do attitude
- Ability to communicate professionally with clients, regulatory bodies, and partners.
- A team player and must be able to work on shift.
- Experienced in IT or Telco industry will be an added advantage
- Ability to diagnose and resolve basic technical & network related incidents.
- Good Interpersonal & Intrapersonal skills.
- Basic IT troubleshooting on telecommunication infrastructure and network.
- Well verse with MS Excel, Power Point and Word.
- Able construct reports, SOP documents and presentations.
- Proficient in written English.
- Excellent communication skills.
- Creative thinking, information seeking and problem solving skills.
Job Features
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services...