Protege
Selangor
You will help customers by solving technical problems and providing timely support. You will also
analyze data and prepare monthly reports to be shared with clients, helping them understand
service performance and improvements. Good communication skills and a basic understanding of
our products are important for this role
Duties and responsibilities
- Provide technical support to customers through phone, email, or chat.
- Perform remote troubleshooting using diagnostic tools and relevant questions to identify technical issues.
- Escalate unresolved issues to the appropriate support personnel when necessary.
- Update and follow up on customer status and information promptly, in line with company guidelines.
- Collaborate with internal teams and departments to resolve customer inquiries and complaints effectively.
- Analyze and compile data related to customer interactions, technical issues, and support performance.
- Prepare clear and concise reports based on collected data to support service improvement initiatives.
- Contribute to continuous service improvement by taking on additional tasks and assignments within the operations department, as required.
Qualifications and Requirements
- A Bachelor’s Degree in IT, Computer Science, or a related field. (Fresh graduates are encouraged to apply)
- Strong communication skills, both verbal and written, in a professional setting.
- Self-motivated, goal-oriented, and demonstrates a strong “can-do” attitude.
- Able to interact professionally with clients, regulatory authorities, and business partners.
- Capable of working independently as well as collaboratively within a team.
- Willing to work on a rotational shift schedule.
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree
Benefits
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program