Business Analyst Manager

The Business Analyst Manager leads a team of business analysts within the R&D department, responsible
for gathering, analyzing, and translating business and software requirements into well-structured technical
documentation. This role ensures alignment between business stakeholders and the development team by
producing high-quality Software Requirements Specifications (SRS) and Software Design Documents
(SDD). As a key liaison, this individual contributes to project planning, user experience mock-ups, and
system validation via User Acceptance Testing (UAT), driving the delivery of REDtone’s innovative software
solutions.

Duties and responsibilities

• Lead and Manage Business Analyst Team:
  Supervise and mentor a team of business analysts to ensure high-quality delivery of requirements documentation and stakeholder engagement. Monitor performance and support career development.
• Stakeholder Engagement and Requirements Gathering:
  Facilitate requirement-gathering sessions (interviews, workshops, surveys) with internal and external stakeholders. Understand and document business objectives and user needs.
• Analyze and Validate Requirements:
  Perform gap analysis, feasibility studies, and impact assessments to ensure clarity, consistency, and completeness of business and functional requirements.
• Prepare SRS and SDD Documents:
  Develop high-quality Software Requirements Specifications (SRS) and Software Design Documents (SDD) that align with technical and business expectations.
• Bridge Between Business and Development Teams:
  Act as a liaison to ensure mutual understanding between non-technical stakeholders and technical teams, translating business needs into system functionality.
• Develop Mockups and User Flows:
  Create wireframes, screen mockups, and user flow diagrams to visualize system design and user interactions, ensuring alignment with stakeholder expectations.
• Support Agile Project Delivery:
  Participate in Agile ceremonies such as sprint planning, stand-ups, retrospectives, and backlog grooming to maintain project momentum and clarity.
• Manage User Acceptance Testing (UAT):
  Design UAT test cases, plan and coordinate execution with business users, log defects, and ensure final product meets acceptance criteria.
• Ensure Compliance and Quality:
  Enforce adherence to documentation standards, project governance frameworks, and software quality benchmarks.
• Drive Continuous Improvement:
  Identify opportunities to improve analysis processes, tools, and templates, and implement best practices across the business analysis function.

Qualifications and requirements

• Education:
  Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Experience:
  Minimum 5 years of experience as a Business Analyst, with at least 2 years in a managerial or lead role.
• Certifications:
  Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.

Skills & Qualifications

• Jira
• SRS/SDD Tools (http://diagrams.net/)
• Data modeling tools (e.g., MySQL Workbench)
• Understanding of relational databases and query design
• Familiarity with HTML and UI/UX wireframing tools