Full Time
Selangor
The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This includes ensuring seamless data flow, functionality, and consistency across all systems. The role demands hands-on coding, technical problem-solving, and a proactive approach to seeking information and resolving integration challenges.
Duties and responsibilities
- CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
- Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
- AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
- Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
- System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
- Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
- Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
- Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
- Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
- Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 0-2 years of working experience in development and support of software systems.
- Technical Skills:
- Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
- Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
- Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.
- CRM, CDP, and Omni-Channel Systems:
- Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.
- Analytical and Problem-Solving Skills:
- Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
- Experience in data analysis and the ability to interpret and work with complex datasets is a plus.
- Adaptability and Learning Mindset:
- Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
- Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.
- Project and Internship Experience:
- Relevant academic or professional experience in software development, system integration, or data management is highly valued.
- Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.
- Fresh Graduates Welcome:
- Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.
Job Features
The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This ...
Protege
Selangor
Job Features
Protege PMO needs to do minute meeting and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Comm...
Protege
Selangor
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree in any discipline.
Benefits:
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and ...
Internship
Selangor
Create videos and graphic for use on the digital platforms and support marketing communications.
Duties and responsibilities
- Support in creating and editing graphics and other digital visual content
- Support in sourcing and developing new content material for internal and external use
- Organize photo/video/audio using the existing filing system and ensure back up of all REDtone’s content assets
- Support in drafting and implementing social media strategy and play an active role to drive traffic and increase engagement
- Undergraduate of Multimedia
- No working experience needed but must have the skills and knowledge of multimedia and digital marketing.
Job Features
Create videos and graphic for use on the digital platforms and support marketing communications. Duties and responsibilities Support in creating and editing graphics and other digital visual co...
Internship
Selangor
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support the implementation of new solutions or applications.
Duties and responsibilities
• Provide support to all end users at Head Office and branches, finding viable and efficient solution to issues.
• System administration implementation and operation of mission critical hardware and system software.
• Handling new employee onboarding and offboarding.
• Provide end user support on daily IT operational.
• Ensure and support end-user device is working fine e.g inspect and repair laptop
Qualifications and requirements
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Computer Science/Information Technology or equivalent.
• Good interpersonal & communication skills
• Applicants must be willing to work in Puchong Selangor.
• Able to use Internet as a tool for research.
• Ability to communicate resolutions of technical problems quickly and clearly.
• Experience in programming will be added advantage
• Undertake ad-hoc assignments when required
Job Features
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support ...
Internship
Selangor
To improve the process of Production, deployment and development of Smart Farming products. To design, develop and troubleshoot problems/issues on new and existing products.
Duties and responsibilities
- Support production of Smart Farming product
- Improve the processes of stock count
- Troubleshoot and develop solution for existing issues
- Design and develop new solutions
- Research on new types on sensors type and application
- Undergrad students with Engineering/software engineering/AgriTech background
- Willing to learn and ready for challenges
- Possess technical and critical thinking
- Possess basic engineering knowledge
- Knowledge in Electrical and Electronics, Internet Of Things & Technical Documentation
Job Features
To improve the process of Production, deployment and development of Smart Farming products. To design, develop and troubleshoot problems/issues on new and existing products. Duties and responsi...
Full Time
Selangor
Duties and responsibilities
- Perform credit check and assess credit application for customers. Liaise with sales team and credit reporting agency.
- Monitor and confirm the adherence of credit approval conditions.
- Process legal documentation. Assist with the legal cases and respond to solicitors as and when required.
- Assist in credit review, AR aging & collection analysis and process improvements to enhance productivity.
- Release orders to credit customers including consumers where appropriate.
- Investigate and resolve unallocated and unapplied receipts.
- Co-ordinate and follow up with internal parties on issues for resolutions/approvals.
- Assist in preparing daily, weekly, monthly reports and statement of accounts.
- Take minutes for Credit Control team meeting.
- Follow up on debtor account for Training product, Other Debtor, etc.
- Provide back up support and assist with the daily functions of the Credit Control Department including data entry, contra, refund of deposit, overpayment and follow up on customer accounts, etc.
- Undertake special assignment, additional duties and responsibilities as and when necessary.
- Diploma or Degree Holder.
- Minimum 2 years of work experience in Credit Administration / Operations department is preferred.
- Proficient in Microsoft Office applications.
- Required language(s): English, Bahasa Malaysia and Mandarin.
- Attentive to details, neat and meticulous.
- Good interpersonal, communication and problem-solving skills.
- Able to multi-task and able to cope with pressure to meet deadlines.
- Self-initiative, drive and able to work independently.
- Able to start work immediately.
Job Features
Duties and responsibilities Perform credit check and assess credit application for customers. Liaise with sales team and credit reporting agency. Monitor and confirm the adherence of credit approval c...
Full Time
Selangor
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.
Duties and responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone, email and other channels of communication.
- Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical and network.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information on a timely manner as per standard guidelines by the company.
- Work closely with internal teams and departments to resolve all customer related complaints and outages.
- Pro-actively monitor live circuits & nodes, perform the right escalation, communicate efficiently and accurately to the customer and preparation of relevant reports but not limited to root cause analysis and service interruption report.
- Continuous performance improvement of sites; by mitigation on faults, root cause analysis, weekly meetings and quarterly meetings with internal and external (service providers) teams to ensure sites KPI are met.
- Able to deliver exceptional performance and take up additional assignment and tasks related to the operations department as part of the company’s continuous efforts for service improvement.
- Candidate must possess at least a bachelor’s degree in IT, Computer Science, Telecommunications or Network. (Fresh graduates are encouraged to apply)
- Excellent communication skills with proficiency in multiple languages a plus.
- Self-driven, achievement oriented and Strong Can-Do attitude
- Ability to communicate professionally with clients, regulatory bodies, and partners.
- A team player and must be able to work on shift (6am to 6pm, 6pm to 6am, 4days work and 3 days off)
- Experienced in IT or Telco industry will be an added advantage
- Ability to diagnose and resolve basic technical & network related incidents.
- Good Interpersonal & Intrapersonal skills.
- Basic IT troubleshooting on telecommunication infrastructure and network.
- Well verse with MS Excel, Power Point and Word.
- Able construct reports, SOP documents and presentations.
- Proficient in written English.
- Excellent communication skills.
- Creative thinking, information seeking and problem solving skills.
Job Features
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services...