Protege
Selangor
Assist the Application Development Manager with documentation, policy, report, etc for Unified Communications applications and services for government agencies.
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree
Benefits
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
Assist the Application Development Manager with documentation, policy, report, etc for Unified Communications applications and services for government agencies. Monthly allowance: RM2000 Duration: 12 ...
Protege
Selangor
We are looking for Protege with good technical in supporting and maintaining REDtone services. You are responsible to implement best practices, automate tasks and to ensure uninterrupted network/system services. You will be working closely with other operations teams to facilitate network delivery
Protege Infra also needs to do documentation and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Communications services to government agencies.
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree
Benefits
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
We are looking for Protege with good technical in supporting and maintaining REDtone services. You are responsible to implement best practices, automate tasks and to ensure uninterrupted network/syste...
Full Time
Selangor
The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This includes ensuring seamless data flow, functionality, and consistency across all systems. The role demands hands-on coding, technical problem-solving, and a proactive approach to seeking information and resolving integration challenges.
Duties and responsibilities
- CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
- Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
- AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
- Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
- System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
- Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
- Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
- Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
- Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
- Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
- 0-2 years of working experience in development and support of software systems.
- Technical Skills:
- Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
- Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
- Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.
- CRM, CDP, and Omni-Channel Systems:
- Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.
- Analytical and Problem-Solving Skills:
- Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
- Experience in data analysis and the ability to interpret and work with complex datasets is a plus.
- Adaptability and Learning Mindset:
- Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
- Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.
- Project and Internship Experience:
- Relevant academic or professional experience in software development, system integration, or data management is highly valued.
- Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.
- Fresh Graduates Welcome:
- Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.
Job Features
The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This ...
Protege
Selangor
Job Features
Protege PMO needs to do minute meeting and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently for successful delivery of Unified Comm...
Protege
Selangor
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree in any discipline.
Benefits:
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and ...
Internship
Selangor
Create videos and graphic for use on the digital platforms and support marketing communications.
Duties and responsibilities
- Support in creating and editing graphics and other digital visual content
- Support in sourcing and developing new content material for internal and external use
- Organize photo/video/audio using the existing filing system and ensure back up of all REDtone’s content assets
- Support in drafting and implementing social media strategy and play an active role to drive traffic and increase engagement
- Undergraduate of Multimedia
- No working experience needed but must have the skills and knowledge of multimedia and digital marketing.
Job Features
Create videos and graphic for use on the digital platforms and support marketing communications. Duties and responsibilities Support in creating and editing graphics and other digital visual co...
Internship
Selangor
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support the implementation of new solutions or applications.
Duties and responsibilities
• Provide support to all end users at Head Office and branches, finding viable and efficient solution to issues.
• System administration implementation and operation of mission critical hardware and system software.
• Handling new employee onboarding and offboarding.
• Provide end user support on daily IT operational.
• Ensure and support end-user device is working fine e.g inspect and repair laptop
Qualifications and requirements
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Computer Science/Information Technology or equivalent.
• Good interpersonal & communication skills
• Applicants must be willing to work in Puchong Selangor.
• Able to use Internet as a tool for research.
• Ability to communicate resolutions of technical problems quickly and clearly.
• Experience in programming will be added advantage
• Undertake ad-hoc assignments when required
Job Features
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support ...
Contract
Selangor
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.
Duties and responsibilities
- Provide technical support to customers via phone, email, or chat.
- Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical issues.
- Determine the best solution based on the issue and details provided by customers.
- Escalated unresolved issues to the next level of support personnel.
- Follow-up and update customer status and information in a timely manner as per standard guidelines by the company.
- Work closely with internal teams and departments to resolve all customer-related complaints and requests.
- Able to deliver exceptional performance and take up additional assignments and tasks related to the operations department as part of the company’s continuous efforts for service improvement.
- Candidate must possess at least a bachelor’s degree in IT and Computer Science. (Fresh graduates are encouraged to apply)
- Excellent communication skills, both verbal and written.
- Self-driven, achievement oriented and Strong Can-Do attitude.
- Ability to communicate professionally with clients, regulatory bodies, and partners.
- A team player and must be able to work on shift (6am to 6pm, 6pm to 6am, 4days work and 3 days off)
- Experience in IT industry will be an added advantage.
- Ability to diagnose and resolve basic technical related incidents.
- Good Interpersonal & Intrapersonal skills.
- Experience in IT industry will be an added advantage.
- Ability to diagnose and resolve basic technical related incidents.
- Good Interpersonal & Intrapersonal skills.
Job Features
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services...