Protege
Selangor
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
Monthly allowance: RM2000
Duration: 12 months
Qualification: Bachelor Degree in any discipline.
Benefits:
1. SOCSO, EIS, Annual Leave & Sick Leave
2. Learning & Development
3. On Job training
4. Wellness & Well-being Program
Job Features
Protege CM needs assist our trainer on the training and documentation and helping the team to create and implement change management strategies and plans that maximize employee adoption and usage and ...
Full Time
Selangor
We are seeking a highly skilled and motivated Cloud Presales Engineer to join our dynamic team. As a Cloud Presales Engineer, you will play a pivotal role in engaging with clients, understanding their business needs, and presenting innovative cloud solutions. You will be the technical expert, working closely with the sales team to drive successful pre-sales engagements.
Key Responsibilities:
- Client Engagement: Collaborate with clients to understand their business requirements and challenges. Conduct thorough needs assessments and present tailored cloud solutions.
- Technical Expertise: Possess in-depth knowledge of cloud technologies, including but not limited to AWS, Azure, or Google Cloud, Huawei Cloud, Alibaba Cloud. Stay updated on industry trends and emerging technologies related to cloud computing.
- Solution Architecture: Design and present comprehensive cloud architecture solutions to meet client objectives. Work closely with the sales and engineering teams to develop customized proposals.
- Product Demonstrations: Conduct product demonstrations and proof-of-concept sessions to showcase the capabilities of proposed solutions.
- Documentation: Create detailed technical documentation for proposed solutions, ensuring clarity and accuracy. Assist in the preparation of RFPs (Request for Proposals) and RFIs (Request for Information).
- Team Collaboration: Collaborate with cross-functional teams, including sales, engineering, and product management, to ensure seamless project delivery.
- Cloud Technologies: Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud, Huawei Cloud, Alibaba Cloud. Experience with cloud infrastructure, networking, and security.
- Technical Proficiency: Understanding of virtualization & containerization and orchestration (e.g., Docker, Kubernetes).
- Communication Skills: Excellent presentation and communication skills to effectively convey technical information to non-technical stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to think strategically.
- Sales Acumen: Ability to work closely with the sales team, providing technical expertise in a pre-sales capacity.
- Understanding of customer needs and the ability to tailor technical solutions accordingly.
Job Features
We are seeking a highly skilled and motivated Cloud Presales Engineer to join our dynamic team. As a Cloud Presales Engineer, you will play a pivotal role in engaging with clients, understanding their...
Full Time
Selangor
Responsibilities:
- Managed daily support and operations for data centre services, networks, and cloud platforms.
- Responsible for daily monitoring of data centre services, networks, and cloud platforms in accordance with pre-defined protocols and procedures.
- Implement and manage security controls for the data centre, network, and cloud services.
- Monitor logs/alerts and undertake first-level troubleshooting for service issues/outages.
- Identify network and cloud platform risks and take appropriate remediation actions to address them.
- Daily reporting on system availability, including any failures, problems, or downtime.
- Maintain and update DC network diagram.
- Supervise DC infra facilities maintenance services.
- To ensure all associated operational tasks are carried out in accordance with business policies, guidelines, rules, and standards.
- Responsible for managing the documentations related to procedure and processes required for ISO compliance certification.
- Monthly operational reports to management, customers, and compliance reviews
- Support customers to meet agreed SLA levels.
- Responsible for any assigned duties– as and when notified.
Job Features
Responsibilities: Managed daily support and operations for data centre services, networks, and cloud platforms. Responsible for daily monitoring of data centre services, networks, and cloud platforms ...
Internship
Selangor
Create videos and graphic for use on the digital platforms and support marketing communications.
Duties and responsibilities
- Support in creating and editing graphics and other digital visual content
- Support in sourcing and developing new content material for internal and external use
- Organize photo/video/audio using the existing filing system and ensure back up of all REDtone’s content assets
- Support in drafting and implementing social media strategy and play an active role to drive traffic and increase engagement
- Undergraduate of Multimedia
- No working experience needed but must have the skills and knowledge of multimedia and digital marketing.
Job Features
Create videos and graphic for use on the digital platforms and support marketing communications. Duties and responsibilities Support in creating and editing graphics and other digital visual co...
Internship
Selangor
Duties and responsibilities
- Research accounts, identify key buyers, and generate interest
- Utilize various channels to identify and connect with potential prospects
- Support the creation of compelling marketing materials
- Maintain databases and input information, data, and records
- Expand the database of prospects within assigned segments/industries
- Good command of English – verbal and written communication skills
- Strong listening and interpersonal skills
- Fulfilling tasks assigned
- Ability to work independently and as part of a collaborative team
- Eagerness to learn and contribute to business development initiatives
- Proficient computer skills, including Microsoft Office (Word, PowerPoint, and Excel)
Job Features
Duties and responsibilities Research accounts, identify key buyers, and generate interest Utilize various channels to identify and connect with potential prospects Support the creation of compelling m...
Internship
Selangor
Assist in Customer Relationship Management (CRM) products in understanding the customer's business requirements, design, and configure the desired solution along with an ability to scope the entire solution
Duties and responsibilities
- Acting as a product expert and effectively build relationship and trust
- Communicating technical requirements and potential competitor solutions
- Following product releases and new features, assisting in training new hires and solution partners
- Documenting and delivering both product feedback and new requirements from prospects to the crm product development team
- Developing a deep understanding of crm products, working closely with our support team and product development teams to resolve critical technical issues
- Understanding the fundamentals of the entire data stack, and quickly learning new data systems to support the sales team
- Degree in Computer Science/Engineering or related discipline
- Have knowledge in JAVA, JSON, JavaScript Scripting Languages are an advantage
- Knowledge in CRM and Data analytics tools like Tableau, Power BI, Salesforce, Hubspot are an advantage
- Self-starter who is driven to constantly learn new systems and knowledge
Job Features
Assist in Customer Relationship Management (CRM) products in understanding the customer’s business requirements, design, and configure the desired solution along with an ability to scope the ent...
Internship
Selangor
The ideal candidate will be responsible to ensure timely execution of product research by developing new IoT solutions, familiar with technical support and up to date with current trends and technologies in IoT
Duties and responsibilities
- Assist in the research and design of IoT connected solution architecture including hardware and software.
- Perform evaluation & testing to ensure product performance are met.
- Propose & research & develop new IoT product and technology.
- Undertake ad hoc tasks assigned as and when required.
- Candidates must possess a Bachelor’s Degree in Electrical & Communications/ Electrical & Electronics / Electrical Engineering or equivalent
- Basic experience in relevant field (IoT products) or experience in Agricultural is a plus.
- Demonstrate good interpersonal & communication skills.
- Ability to work on your own and as part of a cross-functional team.
- Ability to set commitments with supervisors and exceed expectations.
- Knowledge in the field of Agronomy, Smart Farming and Agriculture.
- Knowledge in Microsoft Office (e.g., Excel, Word, PowerPoint, Outlook).
Job Features
The ideal candidate will be responsible to ensure timely execution of product research by developing new IoT solutions, familiar with technical support and up to date with current trends and technolog...
Internship
Selangor
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support the implementation of new solutions or applications.
Duties and responsibilities
• Provide support to all end users at Head Office and branches, finding viable and efficient solution to issues.
• System administration implementation and operation of mission critical hardware and system software.
• Handling new employee onboarding and offboarding.
• Provide end user support on daily IT operational.
• Ensure and support end-user device is working fine e.g inspect and repair laptop
Qualifications and requirements
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Computer Science/Information Technology or equivalent.
• Good interpersonal & communication skills
• Applicants must be willing to work in Puchong Selangor.
• Able to use Internet as a tool for research.
• Ability to communicate resolutions of technical problems quickly and clearly.
• Experience in programming will be added advantage
• Undertake ad-hoc assignments when required
Job Features
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues through steps to help them resolve their technical problems and support ...
Internship
Selangor
We are looking for a Network Engineer intern to assist our task in design, implement, maintain, and support our growing network infrastructure. You will be part of a network engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.
Duties and responsibilities
- Monitoring network engineering performance and ensure system availability and reliability.
- Configuring and installing various network devices and services (e.g., routers, switches, firewalls)
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Prepare documentation and report require
- Assist other team member in their daily job task
- Diploma or Degree in Computer Science, Information Technology, Engineering, or a related field.
- Knowledge and hands-on experience of network protocols and technologies such as TCP/IP, DNS, FTP, HTTP, VLAN, VPN etc.
- Excellent problem solving and analytical skills.
- Good technical, analytical, communication and inter-personal skills
- Able to prioritize and execute task in a high-pressure environment
Job Features
We are looking for a Network Engineer intern to assist our task in design, implement, maintain, and support our growing network infrastructure. You will be part of a network engineering team that is r...
Internship
Selangor
To improve the process of Production, deployment and development of Smart Farming products. To design, develop and troubleshoot problems/issues on new and existing products.
Duties and responsibilities
- Support production of Smart Farming product
- Improve the processes of stock count
- Troubleshoot and develop solution for existing issues
- Design and develop new solutions
- Research on new types on sensors type and application
- Undergrad students with Engineering/software engineering/AgriTech background
- Willing to learn and ready for challenges
- Possess technical and critical thinking
- Possess basic engineering knowledge
- Knowledge in Electrical and Electronics, Internet Of Things & Technical Documentation
Job Features
To improve the process of Production, deployment and development of Smart Farming products. To design, develop and troubleshoot problems/issues on new and existing products. Duties and responsi...
Internship
Selangor
Assist in the creation of excel dashboards for Project P&Ls (monthly closing and forecast) and automation of the excels used in forecasting.
Duties and responsibilities
- Standardise and Homogenise existing P&L
- Standardise and Homogenise excels used in monthly closing and forecasting
- Create new dashboard for P&Ls
- Link dashboard to billing and collections
- Create new dashboard for forecasting
- Accounting degree student
- Good in excel and PowerPoint
Job Features
Assist in the creation of excel dashboards for Project P&Ls (monthly closing and forecast) and automation of the excels used in forecasting. Duties and responsibilities Standardise and Homo...
Internship
Selangor
Support on HR and admin work - recruitment, training, engagement activities, general office administration work, etc
Duties and responsibilities
- Assist in converting personal files to electronic personal files for all active employees and resigned employees
- Support on HR and admin work - recruitment, training, engagement activities, general office administration work, etc
- Undertake ad-hoc assignments as and when required.
- Candidate must possess at least diploma or equivalent.
- Able to contribute positively as part of a team, helping with various tasks as required.
- Possess high level of integrity, confidentiality, commitment and sense of urgency
- Able to multitask and work under pressure with efficient time management and deadline
- Meticulous and result-oriented
- Competency in Microsoft Office applications such as Word and Excel.
Job Features
Support on HR and admin work – recruitment, training, engagement activities, general office administration work, etc Duties and responsibilities Assist in converting personal files to ele...
Full Time
Selangor
We are looking for Customer Relationship Management (CRM) products with industry experts who are passionate about digital transformation and customer experience. Your responsibility is to understand the customer's business requirements, design, and configure the desired solution along with an ability to scope the entire solution.
We are looking for someone who's a self-starter, with solid experience in Software as a Service (SaaS) CRM solution, adept at picking up new skills and technologies, and eager to break new ground.
Duties and responsibilities
- Interact with both technical and functional customers and internal teams to understand requirements, analyses information, and craft comprehensive solutions
- Work with internal and customers to create proof of concepts, and sample mock-ups as a means of eliciting and defining business requirements
- Validate solutions, and provide guidance to the project manager for key issues/risks to the project
- Develop strong client relationships by building trust, positive working relationships with key stakeholders and team members
- Developing a deep understanding of CRM products, working closely with our support team and product development teams to resolve critical technical issue
- Following new product releases and new features, to be equipped with latest product knowledge
- Degree in Computer Science/Engineering or related discipline (Fresh graduates are encouraged to apply)
- Require to communicate with customers or experience in a customer-centric role during internships, etc
- Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagram, and video
- Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a deadline
- Good to possess knowledge & experience with JAVA, JSON, JavaScript Scripting Languages, SaaS product or related knowledge
- Knowledge and hands-on experience with CRM such as Salesforce, Microsoft D365, Hubspot and Data Analytics Tools like Tableau, PowerBI are a plus
- Travelling will be expected depending on business needs
Job Features
We are looking for Customer Relationship Management (CRM) products with industry experts who are passionate about digital transformation and customer experience. Your responsibility is to understand t...
Full Time
Selangor
Duties and responsibilities
- Perform credit check and assess credit application for customers. Liaise with sales team and credit reporting agency.
- Monitor and confirm the adherence of credit approval conditions.
- Process legal documentation. Assist with the legal cases and respond to solicitors as and when required.
- Assist in credit review, AR aging & collection analysis and process improvements to enhance productivity.
- Release orders to credit customers including consumers where appropriate.
- Investigate and resolve unallocated and unapplied receipts.
- Co-ordinate and follow up with internal parties on issues for resolutions/approvals.
- Assist in preparing daily, weekly, monthly reports and statement of accounts.
- Take minutes for Credit Control team meeting.
- Follow up on debtor account for Training product, Other Debtor, etc.
- Provide back up support and assist with the daily functions of the Credit Control Department including data entry, contra, refund of deposit, overpayment and follow up on customer accounts, etc.
- Undertake special assignment, additional duties and responsibilities as and when necessary.
- Diploma or Degree Holder.
- Minimum 2 years of work experience in Credit Administration / Operations department is preferred.
- Proficient in Microsoft Office applications.
- Required language(s): English, Bahasa Malaysia and Mandarin.
- Attentive to details, neat and meticulous.
- Good interpersonal, communication and problem-solving skills.
- Able to multi-task and able to cope with pressure to meet deadlines.
- Self-initiative, drive and able to work independently.
- Able to start work immediately.
Job Features
Duties and responsibilities Perform credit check and assess credit application for customers. Liaise with sales team and credit reporting agency. Monitor and confirm the adherence of credit approval c...
Full Time
Selangor
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.
Duties and responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone, email and other channels of communication.
- Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical and network.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information on a timely manner as per standard guidelines by the company.
- Work closely with internal teams and departments to resolve all customer related complaints and outages.
- Pro-actively monitor live circuits & nodes, perform the right escalation, communicate efficiently and accurately to the customer and preparation of relevant reports but not limited to root cause analysis and service interruption report.
- Continuous performance improvement of sites; by mitigation on faults, root cause analysis, weekly meetings and quarterly meetings with internal and external (service providers) teams to ensure sites KPI are met.
- Able to deliver exceptional performance and take up additional assignment and tasks related to the operations department as part of the company’s continuous efforts for service improvement.
- Candidate must possess at least a bachelor’s degree in IT, Computer Science, Telecommunications or Network. (Fresh graduates are encouraged to apply)
- Excellent communication skills with proficiency in multiple languages a plus.
- Self-driven, achievement oriented and Strong Can-Do attitude
- Ability to communicate professionally with clients, regulatory bodies, and partners.
- A team player and must be able to work on shift.
- Experienced in IT or Telco industry will be an added advantage
- Ability to diagnose and resolve basic technical & network related incidents.
- Good Interpersonal & Intrapersonal skills.
- Basic IT troubleshooting on telecommunication infrastructure and network.
- Well verse with MS Excel, Power Point and Word.
- Able construct reports, SOP documents and presentations.
- Proficient in written English.
- Excellent communication skills.
- Creative thinking, information seeking and problem solving skills.
Job Features
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services...