The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals. This role involves managing a team of four Resident Engineers, coordinating with vendors, and ensuring compliance with SLAs and best practices.
The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This role requires hands-on expertise and leadership in troubleshooting, system administration, and proactive maintenance.
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.
