Contract

ICT Operations Manager

The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals. This role involves managing a team of four Resident Engineers, coordinating with vendors, and ensuring compliance with SLAs and best practices.   Duties and responsibilities Lead and manage a …

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Helpdesk Specialist (Contract)

We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.   Duties and responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone, email and other channels …

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