The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals. This role involves managing a team of four Resident Engineers, coordinating with vendors, and ensuring compliance with SLAs and best practices. Duties and responsibilities Lead and manage a …
The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This role requires hands-on expertise and leadership in troubleshooting, system administration, and proactive maintenance. Duties and responsibilities Deliver advanced technical support across applications, servers, storage, networking, and security systems. …
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company. Duties and responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone, email and other channels …
