Protege
Selangor
We are looking for passionate, motivated, and skilled individuals to be the frontliners for Redtone’s customers, delivering the best experience across all our telecommunications services.
Key Responsibilities:
Helpdesk:
- Serve as the first point of contact for customer technical inquiries via phone, email, and other channels.
- Troubleshoot technical and network issues remotely and provide timely solutions.
- Follow up on customer issues and maintain accurate records.
- Collaborate with internal teams to resolve complaints and escalate unresolved issues.
- Monitor circuits and nodes, prepare reports, and support service improvement initiatives.
Admin / NADI Program Support:
- Assist in recruitment, interviews, and onboarding for NADI staff.
- Manage daily operations, staff performance, KPIs, and participation in programs/events.
- Oversee staff benefits, claims, leave approvals, and disciplinary processes.
- Compile, monitor, and analyze reports; maintain NADI systems, website, CIMS, and CCTV.
- Support continuous operational and service improvement initiatives.
Qualifications and Requirements:
- Bachelor’s Degree in any discipline.
- Excellent communication skills; proficiency in multiple languages is a plus.
- Self-driven, achievement-oriented, with a strong can-do attitude and willingness to learn.
Monthly allowance: RM2000
Duration: 12 months
Benefits
– SOCSO, EIS, Annual Leave & Sick Leave
– Learning & Development
– On Job training
– Wellness & Well-being Program