Contract
Selangor
We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.
Duties and responsibilities
- Provide technical support to customers via phone, email, or chat.
- Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical issues.
- Determine the best solution based on the issue and details provided by customers.
- Escalated unresolved issues to the next level of support personnel.
- Follow-up and update customer status and information in a timely manner as per standard guidelines by the company.
- Work closely with internal teams and departments to resolve all customer-related complaints and requests.
- Able to deliver exceptional performance and take up additional assignments and tasks related to the
operations department as part of the company’s continuous efforts for service improvement.
Qualifications and requirements
- Candidate must possess at least a bachelor’s degree in IT and Computer Science. (Fresh graduates are encouraged to apply)
- Excellent communication skills, both verbal and written.
- Self-driven, achievement oriented and Strong Can-Do attitude.
- Ability to communicate professionally with clients, regulatory bodies, and partners.
- A team player and must be able to work on shift (6am to 6pm, 6pm to 6am, 4days work and 3 days off)
Skills and experience
- Experience in IT industry will be an added advantage.
- Ability to diagnose and resolve basic technical related incidents.
- Good Interpersonal & Intrapersonal skills.
- Experience in IT industry will be an added advantage.
- Ability to diagnose and resolve basic technical related incidents.
- Good Interpersonal & Intrapersonal skills.